Case Manager / Admin Assistant

We are seeking a motivated Case Manager / Admin Assistant to join our Queensland team!

This is a unique opportunity for someone who enjoys both administration and client support, with the opportunity to develop into a full-time Case Manager as our client base continues to grow.

Initially, the role will be primarily focused on administrative and operational support, while also managing a small caseload of Support at Home clients. As our client numbers reach an established growth milestone, the role will progressively transition into a full-time Case Manager position, with greater responsibility for client coordination and case management.

Key responsibilities

Manage general administrative tasks including data entry, filing, and record management

Support the Service Delivery Manager with ad hoc administrative duties as required

Conduct initial and ongoing assessments of Support at Home consumer needs, abilities, preferences, and risks (including home visits)

Develop person-centered care plans in collaboration with clients, families, and health professionals

Arrange, modify, and monitor services including Personal care, Domestic assistance, Nursing and allied health, equipment and home modifications

Prepare and manage client budgets aligned with their funding level

Develop, maintain, and update staff rosters in line with client needs and funding requirements.

Provide administrative support to the HR function as required.

About you

Experience in case management is essential

High-level documentation and compliance capability

Ability to work independently in both office and community settings

Excellent communication and organisational skills

Proficient in using MS Office suite

Strong communication and interpersonal skills

Diploma in Community Services (desired)

Full Clean Drivers Licence required

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