Call Center Customer Service Associate

Afni, Inc. is actively seeking a motivated Call Center Customer Service Associate to join our dynamic telecommunications team. As a valued member of our Customer Service & Support department, you will play a vital role in enhancing client satisfaction and driving business performance by delivering top-notch service and support to our customers. This role requires excellent communication skills, a passion for helping others, and the ability to handle high call volumes efficiently.

You will have the opportunity to work in a fast-paced, collaborative environment, where we strive to exceed client expectations by addressing inquiries, solving problems, and providing an exceptional customer experience. Answer incoming calls and respond to customer queries in a timely and accurate manner. Maintain a polite and professional demeanor while managing high call volumes.

Identify customer needs, clarify information, and provide solutions or alternatives. Keep records of customer interactions and transactions, documenting details of inquiries, complaints, and comments. Follow communication scripts when handling different topics and adjust as needed to better address customer needs.

Work closely with other team members and departments to best address customer needs. Ensure customer satisfaction and provide professional customer support. Strong verbal and written communication skills.

Ability to handle stressful situations and high call volumes. Proficient in relevant computer applications and call center systems. Detail-oriented and good at multitasking and prioritizing tasks.

Medical Insurance Dental Insurance Vision Insurance 401k Certifications in customer service, such as a Customer Service Certification (CSC) or equivalent, are beneficial but not mandatory.