C2C Consultant Training & Development Coordinator – Readiness | Accountability | US Staffing

Location: Office No. 301, Manjeera Majestic Complex, Kukatpally, Hyderabad Employment Type: Full-Time | Onsite Experience: 3–5 Years Working Hours: 6:30 PM – 3:30 AM IST Reports To: CEO/Senior Operations Manager ABOUT THE ROLE We are a fast-growing C2C tech consulting firm specializing in placing highly skilled IT consultants with Tier-1 vendors and direct clients across the United States. As we scale, we are looking for an experienced Consultant Success & Delivery Manager to own the full consultant-side operations from bench onboarding through to placement. This is a critical operational leadership role focused entirely on the consultant side of the business.

Delivery in this context means owning the operational infrastructure that takes a consultant from onboarding to placement — building and enforcing SOPs, running marketing and interview training, monitoring daily marketing activity, and tracking upskilling progress. You are the operational backbone of the consultant side — the person who ensures quality, accountability, and consistency from day one of onboarding to the day a consultant gets placed. KEY RESPONSIBILITIES Consultant Onboarding and Readiness Own the full post-onboarding workflow — conduct resume alignment, profile positioning, and market fit assessment for every new consultant; enforce a readiness sign-off process ensuring no consultant moves to active marketing without a market-aligned resume, clear target job profile, and defined marketing strategy Coordinate with the HR Coordinator on documentation, OPT authorization deadlines, training plan requirements, and visa status changes; enforce communication and availability standards with every consultant from day one — reachable during US business hours, responsive to vendor calls, and professionally engaged at all times Serve as the primary point of contact for all bench consultants — build trust while maintaining firm performance expectations and escalating compliance or availability issues to the Senior Operations Manager immediately Marketing Training, Quality and Consultant Accountability Design, maintain, and enforce SOPs across all consultant-facing processes — marketing training, vendor call conduct, interview preparation, and daily activity standards; deliver marketing training programs teaching consultants how to present themselves effectively, communicate professionally on vendor calls, and engage confidently with clients Conduct and coordinate mock interview and vendor call sessions — prepare consultants for every stage of the screening process; collect and analyze feedback after every session to continuously raise preparation standards and refine SOPs Monitor all bench consultants daily for marketing activity, responsiveness, and engagement — set clear daily targets covering calls, applications, LinkedIn activity, job board outreach, and email drops for OPT consultants marketing alongside the bench sales team; hold consultants accountable to targets and escalate underperformance or disengagement immediately Monitor consultant attendance in technology training programs and track upskilling progress — escalate those falling behind, recommend repositioning where market demand or skill gaps require it, and advise leadership on training priorities based on current market trends Work closely with the bench sales team to stay aligned on submission activity and vendor feedback — use that feedback to continuously improve consultant readiness, training quality, and marketing effectiveness Reporting and Process Improvement Maintain accurate trackers and dashboards covering consultant readiness status, daily activity levels, training progress, upskilling completion, and placement pipeline; report key metrics to leadership regularly — interview conversion rates, placement success rates, bench utilization, and consultant engagement scores Continuously identify gaps in consultant operations and improve SOPs, training programs, and accountability frameworks based on data, vendor feedback, and placement outcomes WHAT WE ARE LOOKING FOR 5+ years of US IT staffing experience in a delivery, bench operations, or consultant management role — prior experience owning consultant-side operations in a C2C staffing environment is a firm requirement Strong understanding of the C2C staffing model including visa categories — H1B, OPT, CPT, GC, and US Citizens — and OPT training plan compliance requirements Proven experience managing and developing bench consultants — mock interviews, resume reviews, marketing training, and coaching — with solid understanding of key technology domains to assess profiles, identify skill gaps, and recommend upskilling strategies independently Strong operational mindset — able to build and enforce SOPs, maintain quality standards, and manage consultant accountability across a large and diverse bench simultaneously Strong interpersonal skills to build consultant trust while maintaining firm performance expectations — able to handle difficult conversations about performance, availability, and conduct with professionalism and clarity Proactive and ownership-driven — personally accountable for consultant readiness and placement outcomes; never lets a bench consultant go cold, disengaged, or unprepared on their watch Familiarity with ATS or CRM tools for tracking consultant pipeline and activity is a strong advantage WHY JOIN US End-to-end ownership of consultant-side operations in a fast-growing firm — your SOPs, training standards, and accountability frameworks will define how the firm prepares and places consultants as it scales Build and eventually lead the consultant operations team as the firm grows — direct path into senior delivery leadership with the opportunity to hire, train, and develop junior delivery staff under your ownership Work directly with a diverse community of IT consultants across multiple technology domains and visa categories — build meaningful professional relationships while driving real placement outcomes every day Performance-based incentives on top of competitive fixed salary with direct visibility to senior leadership and a collaborative environment working closely with recruitment and bench sales every day To apply, send your updated resume to or apply directly through LinkedIn.