Business Systems Delivery Analyst

This is a critical, delivery-focused role accountable for translating business demand into delivery‑ready solutions, ensuring work is clearly defined, prioritised, and executed with pace. Responsibilities Own and Drive Solution Readiness Act as the single accountable owner for solution shaping prior to delivery Translate business demand into clear, structured, delivery‑ready work Define the most efficient and least complex approach with relevant teams Ensure all work entering delivery is understood and actionable Own Backlog Quality, Structure & Flow Maintain a high‑quality, well‑structured backlog Tickets are clear, concise, and complete No duplication or unnecessary detail Work is prioritised and actionable Drive consistency in backlog standards across squads Apply the Right Level of Definition (Avoid Over‑Specification) Define work to the appropriate level of detail based on complexity In some cases, keep tickets succinct to allow engineer creativity and ownership Agree the level of detail with the relevant delivery team Avoid over‑specification that slows delivery or limits better technical solutions Eliminate Unnecessary Admin (Not All Admin) Remove the need for repeated clarification Rework due to poor requirements Duplicate data entry or tracking Ensure essential admin is lean, value‑adding, consistent Challenge unnecessary process or documentation Reduce Meeting Dependency Ensure work is clear enough to avoid unnecessary meetings Replace meetings with well‑written tickets, clear acceptance criteria, structured updates Engage in meetings where decisions are required, blockers need resolving, coordination across squads where applicable Own Prioritisation from a Delivery Perspective Prioritise work based on business impact, delivery feasibility, dependencies and sequencing, balance demand with team capacity, ensure focus on high‑value work Own the Flow of Work End‑to‑End Own work from idea through to delivery completion Ensure work progresses without delay, dependencies managed, blockers removed quickly Coordinate across squads where required; nothing should stall, drift or break across team boundaries Drive Delivery with Pace & Control Maintain momentum across all delivery activity Ensure weekly progress is visible, delivery commitments met, risks addressed early Follow through until delivery is complete Track Outcomes & Support Value Realisation Track delivery outcomes post‑release Work with IT Business Partner, Change Manager Ensure solutions are used effectively, deliver expected value Communicate Delivered Features Effectively When necessary, support communication of features to relevant stakeholders Ensure communication is clear, concise, targeted Avoid over‑communication or unnecessary forums; communication is purposeful and outcome‑focused Drive Continuous Improvement Identify opportunities to simplify processes, remove inefficiencies, reduce admin and friction, gather feedback and feed improvements into backlog Leverage AI to Enhance Capability Use AI to improve requirement quality, speed up documentation and structuring, reduce manual effort, embed AI into day‑to‑day workflow where it adds value Consistency & Work Ethic Operate as a one‑team member of the delivery function Set the standard for quality of work, clarity of tickets, efficiency of delivery, punctuality, following process and communication Demonstrate strong ownership, attention to detail, consistency in approach, drive alignment across squads Benefits Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry‑leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Location: Head Office – IT – Leicester, Grove Park, 2/3 Penman Way, Leicester, England, LE19 1ST We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

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