Business Specialist, Process and Change Management-RMS

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Business Specialist supports the Retail Mortgage Services (RMS) portfolio by providing business identification and consultative support for process changes. The role proactively analyzes and recommends enhancements to existing processes, communicates rationale, and negotiates solutions to improve operational effectiveness and client experience. The incumbent contributes to the overall change approach, roadmaps, and implementations of internal and partner-led initiatives.

The Process & Change Management (P&CM) team is responsible for facilitating the implementation of operational changesthat impact Retail Mortgage Services (RMS). The Specialist is accountable for providing in-depth advice/consultation typically of an operational or tactical nature, to management, business partners, and team members, within an area of specialization. In this position you will provide business identification and consultative support relative to the development, analysis and identification of process changes and/or system enhancements.

You will also proactively analyze and recommend enhancements to the existing business processes; clearly communicate rationale and negotiate solutions which will enhance operational effectiveness. Ensure that all assigned initiatives are implemented in an effective manner within area of responsibility. May lead projects related to the development and implementation of new and revised policies, procedures and standards.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

CROSS-FUNCTIONAL RELATIONSHIPS:

• Research and analyze specialized business information to recommend solutions for operational issues
• Draft procedural documentation and implement change within the production team.
• Identify, develop, and implement operational process enhancements to increase departmental efficiency
• Assess the impact, effectiveness, and feasibility of proposed change decisions and present recommendations to Senior Management
• Prepare and present reports to Management on project status, upcoming changes, and recommendations
• Manage multiple projects simultaneously, effectively prioritize tasks, and work independently in a fast-paced, high-pressure environment
• Consult and provide subject matter expertise on mortgage business on Retail Operations processes and how frontline processes connect into Retail Operations.
• Collaborates with Retail Operations teams to identify and implement process improvements
• Partners with internal stakeholders such as Product Management, Technology, Risk, Compliance, and Project Management to ensure successful change initiatives
• Engages with external partners and vendors for process enhancements and implementation of partner-led initiatives
• Works closely with Senior Management to present recommendations and influence decision-making
• Supports communication and coordination across multiple departments to drive operational effectiveness and client experience

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

JOB DIMENSIONS:

Experience: 5+ years of experience

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness
• Scope includes Retail Mortgage Services portfolio and related process improvement initiatives
• Responsible for analyzing, recommending, and implementing enhancements impacting departmental efficiency and client satisfaction
• Accountable for preparing and presenting status reports and change impact assessments to Senior Management
• Operates with a high degree of independence and accountability

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor's degree in Business, Finance, Operations Management, or related field
• 5+ years of experience in process improvement or business analysis preferably in Canadian financial/banking services
• Professional certifications as asset (eg: Six Sigma, PMP)
• Flow charting
• Proficiency in English (written and verbal)
• Strong analytical, critical thinking, and problem-solving skills
• Excellent communication, presentation, and stakeholder engagement skills
• Ability to build trust and influence outcomes across relationships and networks
• Proficiency in process improvement methodologies and relevant software/tools (e.g., MS Office, process mapping tools)
• Adaptability and change management skills to continuously evolve and deliver optimal results

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

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