Business Operations Manager

Birmingham, Bristol or Leeds | Hybrid 1 day a month in the office A leading national law firm is seeking a highly organised, proactive Business Operations Manager to support one of its major legal departments and play a central role in driving operational excellence, consistency and performance across the business. This is an exciting opportunity to join a forward‑thinking, award‑winning law firm recognised for its work across commercial, corporate, regulatory, employment, litigation and advisory services. With a strong national footprint and a reputation for excellence, the firm continues to grow year on year and is investing heavily in its people, infrastructure and future strategy.

The Role As a Business Operations Manager (BOM) , you will provide essential operational management support to Department Heads and partners, ensuring the smooth running of a busy national legal department. You’ll act as a trusted adviser, project manager and connector, helping to drive improvements, embed best practice and support the delivery of departmental objectives. You will support either the Litigation, Advisory & Regulatory department or the Employment, Pensions & Immigration department.

Key Responsibilities Coordinating partner and fee earner meetings, including agendas, papers, minutes and action tracking Running bi‑monthly operational meetings with other Business Operations Managers Maintaining annual departmental management trackers and key deadlines Project managing departmental initiatives and maintaining action registers Supporting updates to departmental business plans and coordinating partner actions Planning and delivering departmental away days Managing IT kit approval processes Maintaining central filing of financial information for Department Heads Assisting with budgeting, data collation and spreadsheet preparation Reviewing utilisation data and providing weekly summaries Monitoring KPIs and liaising with Finance on aged lock‑up Streamlining write‑off processes and monitoring leakage Supporting the Best Practice Partner and Department Head on risk and compliance Tracking performance against risk and best practice objectives Liaising with the Risk & Best Practice team and coordinating audit requirements Working with BD & Marketing on assessments, reports and team plans Coordinating directory submissions and ensuring CVs and profiles are up to date Maintaining departmental marketing databases for tenders Scheduling internal training and managing external training requests and budgets Providing administrative support for recruitment processes Coordinating appraisals, objectives, promotions and pay review cycles Managing the departmental holiday approval process Identifying transformation opportunities and supporting project work Managing departmental HighQ sites What You’ll Bring Significant experience in a similar operational role, or as a senior PA/management assistant at board level. Exceptional written and verbal communication skills. Ability to handle confidential information with discretion.

Strong influencing skills and confidence in challenging conversations. Solid understanding of financial processes and reporting. Project management experience.

High attention to detail, strong organisational skills and a proactive mindset. Ability to collaborate effectively with peers across multiple offices. Advanced Microsoft Office skills (Word, Excel, PowerPoint).

Willingness to travel occasionally to other UK offices.