Business Operations Manager _2026_1528

About Us:

Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand.

Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the worlds largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business.AtMarriott Tech Accelerator center(MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator,we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Marriott Tech Accelerator center isfully owned andoperated by ANSR. All associates atMarriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.

Role Title: Manager, Core Tech PlatformOperations

Position Summary:

• Horizontal, non-domain operations leader who acts as a force multiplier for the MTA Core Tech Platform Org. The role owns the operating rhythm, consistency, and overall health of a 200+ person product and platform organization spanning multiple domains, and ensures that cross-cutting people, process, and program needs are met uniformly across teams that report solid-line to HQ.Role also owns tighter onboarding, hiring follow-through, and a stronger learning, engagement, and retention culture.

Key Responsibilities:

Operating rhythm & status tracking:

• Run the Core Technology Platform org's operating cadence staff meetings, business reviews, and OKR/roadmap check-ins.
• Capture statuses, surface red flags and risks early, and maintain a single source of truth for org health.

Roadmap & strategy cascade:

• Verify that roadmap, strategy, and priorities shared by HQ and domain leads reach every team. Follow up to close gaps and confirm that teams understand direction and priorities.

Cross-team collaboration:

• Identify dependencies and silos across domains and create the forums, mechanisms, and follow-ups that improve how teams work together.

Town halls & communication:

• Organize and facilitate town halls and all-hands forums, owning agenda, logistics, and follow-up on actions and questions raised.
• Ensure consistent, timely communication of org-wide messages across all teams.

Knowledge sharing & innovation culture:

• Build mechanisms for knowledge sharing across domains tech talks, communities of practice, demos, and documentation.
• Foster a culture of innovation & Continuous Improvement through hackathons, idea forums, and recognition of new ideas.
• Drive Building Cross Functional Knowledge base across Core Tech Domain Teams

Learning & development:

• Own the L&D agenda skills mapping, training programs, and career-growth initiatives coordinated across domains. Grow a high performing, inclusive team. Coach, mentor, and create career paths. Foster psychological safety and continuous learning.

Engagement, feedback & retention:

• Track performance-feedback cycles and ensure feedback is delivered regularly and consistently across teams.
• Monitor associate engagement and drive initiatives that improve engagement and retention, working with domain leads on action plans.

Talent & hiring:

• Track new and open roles, follow up on hiring progress with HQ leads and Talent Acquisition, maintain visibility on the pipeline against the growth plan with key objective to reduce time-to-fill on open roles.

Onboarding:

• Standardize onboarding for new joiners and follow up to ensure consistent ramp-up across teams. Track 30 Day, 60 Day & 90 Day Onboarding Plan for new Associates onboarded.

Special initiatives:

• Drive cross-cutting programs and projects on demand basis as priorities emerge.
• Model excellence in ethics, integrity, and change leadership. Drive adoption of operating model improvements and measurable process maturity gains.

Culture & Ways of Working:

• Model excellence in ethics, integrity, and change leadership. Drive adoption of operating model improvements and measurable process maturity gains.

Qualifications Skills & Experience:

• 8+ years Experience with 3 + years in Program. Portfolio Management, Business Operations or a similar Horizontal Role. Bachelors in engineering. MBA or Equivalent is a Big Plus.
• Strong program and stakeholder management; comfortable influencing without authority across a dotted-line structure.
• Excellent communication and the ability to operate credibly across senior HQ and GCC stakeholders. Strong Written & Verbal Skills with the ability to synthesize Fuzzy inputs into clear Statues, Narratives & Exec Ready Updates.
• Familiarity with product and platform engineering organization dynamics.
• Highly organized, data-oriented, and able to turn ambiguity into repeatable operating mechanisms.
• Prior Experience in Running Agile/Scrum at scale (sprint planning, reviews, demos, retros) & and backlog management (e.g., Jira/Confluence/Git). Coordinate cross team dependencies, integration testing, and release calendars across channels and backend systems
• Experience in chief-of-staff, program management, or operations roles within a large or matrixed technology or GCC environment is a plus.
• Track record running operating cadences & cross functional programs across multiple teams.

Education & Certifications:

Work location: Hyderabad, India.

Work mode: Hybrid

Marriotts core values:

At Marriott, ourcore values make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the sameputting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.