Business Development Mgr. - Parts & Service

Job Description Job Description Job Location - Remote (Must be in East Coast or Midwest) Type - Direct Hire Pay Rate - $110,000.00 - $140,000.00 Salary & 200 OTE (W2 Only) Job Description Core Values People First: We prioritize the well-being and development of our employees and customers, creating a safe supportive, and inclusive culture than fosters collaboration and empowerment , enabling everyone to thrive. Innovation: We lead the charge in automation, continuously pushing boundaries while embracing change to meet the evolving needs of our customers. Ownership: We take full responsibility for our actions and their outcome, fostering a culture built on accountability, integrity, and pride in everything we do.

Reputation: We uphold the highest standards for ourselves and our brand, building trust within our teams, customers, and partners. World-Class Customer Experience: We are committed to delivering top-tier experiences that leave our customers knowing they are valued and supported. Summary: The Business Development Manager, Parts & Service is responsible for owning and aggressively scaling the aftermarket parts and service business.

The Business Development Manager, Parts & Service will lead the strategy, pipeline, pricing discipline, and execution required to turn customer demand into high-margin, recurring revenue. This role is focused on winning more business, improving conversion rates, and building a best-in-class aftermarket growth engine that supports customers running robotic and automated systems. Essential Functions: Revenue Growth & Market Expansion Own and drive aggressive growth of parts and service revenue Develop and execute proactive strategies to win new customers and expand support with existing customers Identify and create new revenue streams including lifecycle upgrades, spare parts kits, preventative maintenance packages, and service-driven sales opportunities Turn every customer interaction into a measurable revenue opportunity Pipeline and Conversion Performance Build and manage a high-value pipeline of parts and service opportunities Drive faster quote turnaround and higher quote-to-order conversion Implement disciplined follow-up processes that close more business and reduce lost opportunities Provide clear, data-driven visibility on pipeline value, aging, and win rate Margin Ownership and Financial Results Own revenue targets, gross margin performance, and contribution results Enforce strong pricing discipline and protect margin across parts and service Actively manage vendor cost changes and pricing strategy to protect profitability Deliver consistent, predictable monthly performance Customer Impact Position the team as the fastest and most responsive aftermarket support group in the industry Deliver accurate, technically strong solutions that keep customer equipment running and producing Expand long-term customer relationships through proactive support, lifecycle planning, and fast execution Leadership Lead and develop a high-performing parts team Establish clear KPIs focused on responsiveness, conversion, and profitability Build a culture centered on urgency, accountability, and winning business Work cross-functionally with service, engineering, project management, and sales to drive results Education, Experience, Technical Knowledge, and Skills: Education & Experience Bachelor's degree in Business, Supply Chain, Engineering, or related field preferred, or 5+ years in a similar role 3+ years of experience in automation, robotics, industrial equipment, or a technical aftermarket environment 3+ years in a leadership or ownership role preferred Technical Knowledge Familiarity with: ▪ Industrial robotics (e.g., FANUC, ABB, KUKA, Yaskawa) ▪ PLC and controls components ▪ Drives, motors, sensors, safety systems ▪ Electrical and mechanical spare parts Understanding of lifecycle support and preventative maintenance strategies Skills Proven ability to grow revenue, improve margins, and convert opportunities into results