Business Development Center (BDC) Manager – NSW

Business Development Center (BDC) Manager – NSW

Full-time Permanent Associate

Posted 04 Aug 2026

Description

BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the‑art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.

Due to business expansion, we are seeking a Business Development Center (BDC)Manager - NSW to join our dynamic team.

Summary

The BDC Manager plays a critical role in driving dealership growth by leading the customer engagement team, optimizing lead management, and ensuring seamless communication between sales, service, and customers. This position requires a results‑oriented leader with strong coaching skills, operational discipline, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Lead and manage the BDC team, setting clear KPIs and performance standards
• Oversee inbound and outbound communications (phone, email, digital) to maximize lead conversion
• Develop and implement strategies for lead generation, appointment setting, and customer retention
• Partner with Sales and Service Managers to align BDC activities with dealership goals
• Monitor and analyze performance metrics, reporting results to senior management
• Recruit, train, and coach team members to achieve high productivity and customer satisfaction
• Ensure compliance with dealership processes, brand standards, and customer service excellence

Qualifications & Skills

• Proven experience in automotive dealership operations, preferably in a BDC or sales leadership role
• Strong leadership and team management skills with a track record of coaching success
• Excellent communication and customer relationship management abilities
• Analytical mindset with the ability to track KPIs and implement improvement strategies
• Proficiency in CRM/DMS systems and digital communication platforms

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.

Be part of Australia’s EV revolution. Immediate interviews, fast offers, and a chance to grow with the nation’s largest luxury EV importer.

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