Business Development, Account Manager

Responsibilities

• Drive profitable growth for the Probiotics and Biosciences portfolio across Mexico, Central America, and the Caribbean
• Build and maintain strong, trust-based relationships with existing and prospective customers in the dietary supplements and pharmaceutical industries
• Develop and manage a robust, evergreen project pipeline, ensuring continuous opportunity creation and progression
• Define and execute account-specific growth and defense strategies, supported by detailed account plans
• Identify customer strategies, unmet needs, and market trends to unlock new business opportunities
• Lead commercial negotiations, including pricing, contracts, and go-to-market strategies with direct customers and distributors
• Act as the primary link between customers and IFF’s internal teams (Applications, Regulatory, QA, Supply Chain, Customer Service, Marketing)
• Maintain accurate sales forecasts, manage risks, and communicate insights through Salesforce and regional forums
• Resolve customer issues, including complaints and payment disputes, ensuring high service levels throughout the sales cycle

Requirements

• Bachelor’s degree in Food Engineering, Pharmaceutical Sciences, or a related scientific field
• 3+ years of experience in sales or business development, preferably within health, pharma, or food ingredients
• Proven experience in dietary supplements ingredients; probiotics experience is strongly preferred
• Solid understanding of Health & Dietary Supplements markets, products, and technologies
• Demonstrated success in developing new businesses with end-to-end ownership of opportunities
• Strong strategic selling, negotiation, and account management skills
• Ability to translate customer pains into value-driven commercial and technical solutions
• Highly analytical, organized, results-oriented, and resilient in a fast-paced environment
• Excellent English communication skills (written and verbal)
• Strong proficiency in commercial IT tools (Salesforce, MS Office)

Hard Skills

• Business Development
• Account Management
• Sales Forecasting
• Market Trend Analysis
• Project Pipeline Management

Soft Skills

• Analytical Skills
• Organizational Skills
• Results-Oriented
• Resilience
• Communication Skills

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