Business Analyst - Telecommute

You are passionate about technology and business processes? You want to be part of a growing company that cares about the well-being and development of its employees? The Business Analyst position is perfect for you!

At Fidelio, we support small and medium-sized businesses in their growth so that they can become more competitive. By helping them optimize their business processes with our integrated management system. Being well established in Quebec for more than 20 years, we are growing rapidly towards the Ontario market.

Flexible hours with the possibility of finishing at noon on Fridays Remote work Ongoing training and mentoring Monthly social events! Identify and analyze the client's needs and business processes; Propose concrete solutions appropriate to the client's needs that can be met by Fidelio; Participate in writingthe specifications; Parameterize the system components according to the processes established with the customer; Test and proceed with the revision and update of the systems for the clients assigned to him; Respect the budget anddeadlines and follow up with the project manager; Analyze and communicate potential risks quickly and recommend solutions to prevent overruns; Participate actively in project management meetings; Support the project manager in the production of progress reports and management indicators; Ensure the continuous improvement of assigned processes and the updating of the standard process guide; Accompany clients and the work team in the post-project analysis, and ensure that observations and recommendations are documented and communicated to management; Actively contribute tocontinuous process improvement and process documentation. A Bachelor's degree in Information Technology, Management or a field relevant to the role or a combination of education and experience relevant to the role; Fluency in French and English, both spoken and written, to ensure effective communication with our English-speaking customers; Excellent ability to analyze organizational management systems and business processes; Ability to work on multiple projects simultaneously with sometimes tight deadlines; Proficiency in MS Office and Visio; An excellent understanding of infrastructures and systems, in addition to the SQL environment; Knowledge of SME's andERP systems is a definite asset;