Business Analyst

Get AI-powered advice on this job and more exclusive features. This range is provided by Peaple Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Peaple Talent We have partnered exclusively with a growing contact centre consultancy looking to onboard a Business Analyst. You’ll work closely with cross-functional teams to enhance delivery quality, with an initial focus on a high-profile government programme involving contact centre implementations. Due to the nature of the work, you will need to be eligible for SC clearance. The Role: Run workshops, interviews, and surveys to understand business needs and challenges Map current contact centre processes (e.g., call routing, escalation, AI use) Work with architects and vendors to ensure solutions match business needs Support change impact analysis and communication planning Provide regular updates to project managers and stakeholders The Candidate: Minimum of 3 Years experience in similar roles within contact centre. Public Sector or BPO experience is a plus Basic understanding of frameworks like ISO27001, ISO22301, PCI-DSS v4.0, Cyber Essentials+, GDPR, ITHC Confident communicator at all organisational levels Strong analytical skills and ability to produce high-quality documentation The Package: Base salary: up to £55,000 25 days annual leave Travel Insurance Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Analyst Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Peaple Talent by 2x Sign in to set job alerts for “Business Analyst” roles. Manchester Area, United Kingdom 1 day ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 month ago Bolton, England, United Kingdom 1 month ago Manchester Area, United Kingdom 1 day ago Audenshaw, England, United Kingdom 2 hours ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Business Analyst - Contract (Manchester) Manchester, England, United Kingdom 21 hours ago Salford, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Knutsford, England, United Kingdom 3 days ago Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 2 weeks ago Knutsford, England, United Kingdom 14 minutes ago Manchester Area, United Kingdom 2 weeks ago Manchester, England, United Kingdom 3 hours ago Manchester, England, United Kingdom 1 week ago Greater Manchester, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 1 day ago Manchester Area, United Kingdom 1 week ago Business Analyst (Programme Sponsorship) Warrington, England, United Kingdom 1 week ago North West, England, United Kingdom 1 day ago Manchester, England, United Kingdom 1 week ago Manchester, England, United Kingdom 1 week ago Manchester Area, United Kingdom 1 month ago Manchester, England, United Kingdom 1 day ago Manchester, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr