Business Analyst

Role Summary Supports analytics and insight initiatives by working with customer and operational data, performing statistical analysis, and contributing to dashboards and performance reporting. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $89k Salary.

Location: 5255 Orbitor Drive, SUITE 501, Mississauga, ON, L4W 5M6 (onsite role) Work Timings: 8 AM - 5 PM EST. Key Responsibilities (Impact-Oriented) Support analysis of service data contributing to churn, AHT, and SLA improvement Assist with statistical analysis and data exploration Prepare dashboards and analytical summaries Support root-cause analysis for repeat contacts and service issues Participate in analytics-led CX improvement initiatives Perform data validation and quality checks Skills & Competencies (Applied) Foundational analytics and data analysis skills Basic understanding of statistics Exposure to CX and service metrics Familiarity with Power BI or reporting tools Strong attention to detail Ability to manage multiple priorities Candidate Profile 4 years of experience in analytics, reporting, or business analysis roles Bachelor’s degree in Business, Analytics, Economics, or related discipline Early-career exposure to service or operations analytics Strong interest in data-driven decision making Equal Opportunity Statement NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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