Business Analyst

Business Analyst – Workforce Management (WFM) Review Programme Overview We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts. This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future-state requirements and preparing the organisation for a potential system-wide deployment or market re-procurement exercise. This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale.

Key Focus Technology solutions mapping, systems analysis and requirements translation aligned to business needs. Key Responsibilities Analyse current WFM systems usage across multiple contracts, including Time & Attendance and Scheduling modules Assess suitability and scalability of the existing solution (T2W) Translate operational requirements into clear functional and technical specifications Map system integrations from scheduling through to payroll interfaces Identify gaps, duplication, manual processes and rework Develop a prioritised requirements and design document covering: Functional requirements Technical architecture Reporting and analytics Integration requirements Governance controls Conduct market scan and supplier analysis Support options appraisal including total cost of ownership modelling Contribute to cost benefit analysis and ROI modelling (target ROI within 18 months) Prepare RFI and RFP documentation Experience Required Demonstrable experience delivering WFM system reviews or implementations Strong understanding of: Workforce Planning & Forecasting Scheduling & Rostering systems Time & Attendance platforms Payroll interfaces and system integrations Experience conducting market scans and supporting procurement exercises Ability to work across multiple operational contracts and stakeholders Strong documentation and structured requirements capability