Business Analyst / Knowledge Architect

Business Analyst / Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis.

Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate business requirements into clear delivery-ready specifications for AI and automation teams.

Design and maintain knowledge structures, taxonomies and AI-ready documentation. Audit, clean and restructure SOPs, policies and training materials for AI consumption. Create process maps, SOPs, RACI documentation and adoption materials.

Maintain a prioritised backlog of automation opportunities and track realised benefits. Required Experience Proven Business Analysis experience within technology, SaaS or digital environments. Strong process mapping and workflow discovery skills (BPMN or similar).

Experience in Knowledge Management, Information Architecture or Content Structuring. Understanding of AI, LLMs and Retrieval-Augmented Generation (RAG) concepts. Experience with Confluence, Notion or similar documentation platforms.

Strong stakeholder engagement and requirements gathering skills. Ability to quantify operational processes using metrics such as volume, effort, cycle time and cost. SQL or strong data literacy desirable.

Experience delivering as a contractor or consultant preferred.