Business Analyst

Business Analyst - Underwriting Workbench - Outside IR35 Contract The Opportunity We are seeking a Business Analyst with extensive experience in Specialty Insurance, who can bridge underwriting expertise with technology delivery. You’ll play a key role in defining business requirements, streamlining underwriting processes, and guiding the successful delivery of a new, custom-built workbench platform that integrates CRM, workflow, and data intelligence capabilities. Key Responsibilities Partner with Underwriters, Product Owners, and Technology teams to define detailed business and functional requirements for the custom Underwriting Workbench.

Map, analyse, and optimize underwriting workflows, ensuring alignment with business objectives and regulatory compliance. Collaborate closely with development teams (including an offshore contingent) to ensure requirements are clearly understood, refined, and delivered effectively. Drive integration activities with existing policy administration, claims, and workflow systems, ensuring a seamless flow of data and functionality.

Engage with stakeholders to refine CRM and client engagement functionality — enabling a holistic, portfolio-wide client view. Facilitate regular user feedback sessions, demos, and iterative improvements throughout the delivery lifecycle. Support the incorporation of AI-enabled features such as document/contract analysis, email triage, and straight-through processing.

Maintain clear boundaries between analysis, testing, and delivery ownership while promoting collaboration and continuous improvement across teams. Experience & Skills Required Extensive experience as a Business Analyst within Specialty Insurance, ideally across Lloyd’s or London Market environments. Deep understanding of Underwriting processes, workflows, and operational pain points within Specialty lines.

Proven track record in insurance system implementation and integration, preferably within custom or complex environments. Strong communication and stakeholder management skills — able to influence across Underwriting, IT, and Data teams. Experience working with offshore or distributed delivery teams, fostering engagement and accountability across remote workstreams.

Exposure to AI or automation initiatives (e.g., contract analytics, workflow intelligence, or decision support tools) is highly desirable. A collaborative, engaging personality — capable of bridging business vision with technical execution in a dynamic and fast-paced environment. This is an initial 6 month contract - Outside IR35 - hybrid working with a team who are in London 3 days per week.