Business Analyst

Can you turn complex service requirements into seamless, business-ready delivery? We’re supporting a leading organisation on a critical transformation programme and are seeking an experienced Business Analyst with strong Service Design / Service Readiness capability. This is a delivery-focused role where you’ll sit at the heart of operational readiness, ensuring services are fully defined, documented, and accepted ahead of go-live.

The Opportunity You’ll work across multiple stakeholders and suppliers, driving readiness activity aligned to ORR / FORR milestones. This role blends business analysis with service transition, requiring strong structure, ownership, and stakeholder engagement. Key Responsibilities Capture and document business, service, and non-functional requirements Lead workshops and coordinate inputs across SMEs, suppliers, and operations Drive ORR readiness, risk tracking, and BAU handover documentation Qualifications Proven Business Analyst experience with Service Design / Transition exposure Strong ITIL knowledge and ServiceNow experience (CMDB, workflows, catalogue) Confident managing multiple stakeholders and delivery workstreams Structured, proactive, and highly delivery-focused #J-18808-Ljbffr