Business Analyst (CX)

Job Summary Business Analyst – Fixed Term Contract, 12 months, £57,270.60 per annum (£63,125.84 after successful performance). 35 hours per week, 9am‑5pm flexible working, Hybrid. Location: Speke, Liverpool. Job Responsibilities Lead uncovering root causes, shaping requirements, refining processes, and influencing cross‑functional teams to deliver customer‑centric change.

Analyze and synthesize multi‑source data to develop a full view of customer and business problems. Apply advanced root‑cause analysis techniques to identify underlying drivers of issues. Break down complex, ambiguous problems into clear, actionable components to enable effective decision making.

Collect and document requirements, producing user stories, acceptance criteria, and ensuring traceability via MoSCoW and traceability matrices. Map stakeholder influence, needs, and engagement strategies to drive alignment; lead workshops and complex discussions. Produce high quality process models (BPMN, swim lanes) and identify opportunities for process innovation, simplification and efficiency.

Advise on system capabilities, constraints, emerging technology trends; adapt practices across Agile, Waterfall, or hybrid methodologies. Support analysis of user experience needs, recommend and apply analysis techniques, articulate how UX influences system design. Lead cross‑functional collaboration, manage workloads, prioritize, deliver on deadlines, mentor colleagues, and elevate analysis standards.

Coordinate on‑site work and travel to Group offices across the UK as required. Qualifications Strong experience as a Business Analyst within customer‑centric, digital, or service‑led environments. Demonstrable familiarity with design thinking, service blueprints, and customer journey mapping.

Exceptional stakeholder engagement skills, able to influence and drive alignment at all levels. Strong communication ability bridging technical and non‑technical stakeholders. Advanced analytical skills working across qualitative and quantitative data sources.

Passion for improving customer experiences through evidence‑based, structured analysis and high‑quality delivery. Certified Business Analysis Professional (desirable). Experience in the housing sector or a regulated environment (desirable).

Collaborative, empathetic, confident in complex stakeholder landscapes (desirable). Strategic thinker who balances detail with big‑picture perspective (desirable). Benefits Competitive pay & generous pension. 28 days holidays plus bank holidays.

Flexible working options. Investment in learning, personal development, and technology. Wide range of benefits.

Equal Opportunities Riverside is a Disability Confident Employer and an equal opportunities employer. Guaranteed interview schemes are in place for candidates with disabilities and for ethnically diverse applicants who meet the minimum requirements. #J-18808-Ljbffr