Business Analysis And Process Improvement Analyst

Why this role exists: The Business Analysis & Process Improvement Analyst supports business analysis and process improvement activity that helps Officeworks deliver practical, measurable improvements across priority initiatives. The role works with business stakeholders, cross-functional squads and technical teams to understand current ways of working, document requirements, identify process impacts and support delivery through to adoption. By bringing structure, evidence and follow-through to assigned work, the Analyst helps ensure improvement initiatives are clearly understood, well documented and connected to customer, operational or commercial outcomes Where you will make a difference: In this role you will: Process Analysis and Documentation: Support analysis of business processes, data and operational issues to identify pain points, root causes, handoffs, risks and improvement opportunities.

Document current-state and future-state process flows across teams, systems, decision points and ways of working. Capture upstream and downstream process impacts so stakeholders understand how changes affect the broader business process. Use stakeholder input, data and operational evidence to help identify where processes, systems or handoffs create friction.

Maintain clear process maps, requirements, assumptions, decisions, acceptance criteria and supporting materials. Help ensure stakeholders and delivery teams have a shared understanding of the work, process impacts and intended outcomes. Requirements and Initiative Support: Gather and document stakeholder needs, business requirements, process recommendations and practical next steps.

Support initiative shaping by helping clarify scope, expected value, business ownership and success measures. Help connect requirements back to the business outcome, process change and expected value. Prepare materials to support prioritisation, decision-making and delivery planning.

Provide evidence on business impact, complexity, readiness, dependencies and delivery risk. Escalate unclear, duplicated or low-value requests where further shaping or decision-making is required. Squad and Delivery Coordination: Support cross-functional squads and priority initiatives by tracking actions, decisions, risks, dependencies and follow-up items.

Coordinate working sessions, progress updates and supporting materials to help maintain delivery momentum. Work with business, analytics, data, AI and technology teams to ensure requirements are understood and delivery remains grounded in business needs. Translate business requirements into delivery inputs, acceptance criteria and implementation considerations with guidance from the Lead.

Maintain accurate working artefacts, including process maps, requirements, decision logs, action registers, risk / issue logs and handover materials. Work flexibly across domains, squads and initiatives based on business priorities and capability needs. Adoption and Benefit Tracking Support: Support implementation and business handover by maintaining clear documentation, decisions and process materials.

Help define and track success measures, KPIs, baselines and benefit assumptions. Support post-implementation reviews by gathering evidence on adoption, performance and realised benefits. Identify adoption barriers, process gaps or unresolved handover issues and escalate them to the Lead or appropriate business owner.

Support business owners and delivery teams to ensure changes are practical, understood and embedded into ways of working. Who you will be working with: Business Stakeholders and SMEs: Gathering requirements, understanding process pain points and documenting adoption needs. Business Analysis & Process Improvement Lead: Receiving guidance on initiative scope, analysis quality, delivery risks and escalation points.

Cross-Functional Squads: Supporting coordination, documentation, actions, decisions, risks and dependencies. Analytics, Data, AI and Technology teams: Helping ensure requirements, process changes and delivery inputs are clear and practical. Delivery, Change and Finance teams: Supporting implementation planning, handover, benefit tracking and transition into BAU.

What success looks like: Assigned work is clearly documented, with scope, process impacts, requirements, risks, dependencies and expected outcomes understood. Requirements and process recommendations are linked to the intended business outcome, process change and expected value. Squads and delivery teams have the actions, decisions and documentation needed to progress work efficiently.

Adoption and handover materials support practical implementation, BAU ownership and benefit tracking. Risks, gaps or unclear requirements are escalated early for resolution. Business stakeholders and squad members trust the Analyst to bring structure, clarity and follow-through to the work.

How you will lead: Individual Contributor: Lives our Officeworks values and behaviors Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour Operates in line with applicable Officeworks company policies and Code of Conduct Demonstrates a strong sense of personal accountability and curiosity to learn and develop Qualifications and work experience: Essential: Education: Bachelors degree in Business, Information Systems, or a related field. Experience: 5+ years of experience in business analysis, process improvement, or operational retail roles. Process Documentation: Experience gathering and documenting business requirements, process maps, decisions, risks, dependencies and delivery artefacts.

Analysis Capability: Strong capability in process analysis, root cause analysis, stakeholder interviews and current-state / future-state documentation. Data Analysis: Ability to use data, stakeholder input and operational evidence to identify issues, improvement opportunities and expected outcomes. Initiative Support: Experience supporting cross-functional initiatives or squads across business, analytics, data, technology or operations teams.

Communication: Strong communication, coordination and stakeholder engagement skills, with the ability to bring clarity to ambiguous or complex work. Preferred: Industry Experience: Experience in retail, FMCG, supply chain, omnichannel or another high-volume customer-facing environment. Methodology Exposure: Experience with Lean, Six Sigma, agile delivery, business analysis, process mapping or project management methods.

Delivery Environment: Familiarity with analytics, AI, automation or data product delivery environments.