Broadcast IT Engineer

Job Description Role Summar yExecute daily IT operations, user support, and broadcast setups with precision. Research before escalation, follow SOPs, and maintain detailed documentation . Key Responsibiliti esHandle first-line support for systems, network, and user issue s.Build and configure PCs; verify licenses and installation s.Support studio operations: vMix input setup, NDI source checks, teleprompter, and lighting readines s.Manage NAS data transfers and backup s.Perform preventive maintenance and log updates in ER P.Use AI tools to assist troubleshooting, documentation, and process automation responsibl y.

Job Require ment Required S killsWindows administration and networking fundamen tals.Familiarity with Fortinet basics and broadcast tools (vMix/ NDI).Strong research skills using AI and technical resou rces.Documentation accuracy and ERP workflow adher ence.Exper ience1–3 years in IT or production sup port.Key Performance Indic atorsTicket SLA ≥ 95 %First-contact resolution ≥ 70 %Documentation/SOP score ≥ 90 %Escalation accuracy ≥ 95 %