Branch Manager

Description: Branch Manager - Brodie | Location: 9220 Brodie Ln, Austin, TX 78748 | Schedule: Monday - Friday 8:00AM - 5:45PM and rotating Saturdays: 8:45AM - 12:15PM Austin Telco is seeking a dynamic and service-driven Branch Manager to lead the day-to-day operations of our Brodie (South Austin) branch. This role is ideal for a collaborative leader who thrives in a member-first environment and is passionate about developing staff, driving operational excellence, and building strong community relationships. What You'll Do: Branch Leadership & Member Experience * Lead daily branch operations and ensure a welcoming, service-driven environment * Build strong member relationships and advocate for financial literacy * Resolve complex member needs with professionalism, empathy, and sound judgment * Serve as a visible, engaged leader in the branch and community * Ensure consistent, high-quality service delivery across all member touchpoints Team Coaching & Development * Attract, hire, coach, and develop a high-performing branch team * Provide daily guidance, feedback, and accountability to staff * Foster a positive, collaborative, member-focused culture * Support professional growth through training, mentoring, and performance management * Model Austin Telco's values of Respect, Empathy, Service, Integrity, and Cooperation Operational Excellence * Oversee branch operations including cash management, vault and ATM controls, security, and regulatory compliance * Ensure accurate execution of transactions, audits, and operational protocols * Monitor branch performance metrics and implement improvements * Recommend process enhancements to optimize efficiency and service * Protect members and the credit union from fraud, scams, and unlawful activity * Perform Notary and Medallion Signature Guarantee services as needed Community Engagement * Represent Austin Telco in the community with professionalism and enthusiasm * Participate in outreach, events, and partnerships that strengthen member relationships * Promote financial education and support local initiatives Branch Network Support * Provide leadership coverage at nearby branches as needed * Collaborate with the Regional Branch Manager and cross-functional partners to support organizational goals Requirements: What You Bring: * 3-5 years of supervisory experience in a credit union or banking environment (or equivalent combination of education and experience). * Strong leadership, time management, and organizational skills. * Excellent communication and problem-solving abilities. * A commitment to member service and a positive, professional attitude.

Why You'll Love Working Here: We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. * Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more. * Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones. * Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. * Community Engagement: Volunteer opportunities and credit union-sponsored events. * A supportive, mission-driven culture that puts people first Additional Requirements * Good credit standing (verified prior to interview) * Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation details: 60000-73000 Yearly Salary PI97f3cbccb23b-29400-40211567