Bilingual Collections Specialist (Hiring Immediately)

Debt Collector Spruce Power THE ROLE: Debt Collector Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation's #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers. Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX. Spruce is seeking a Bilingual (Spanish) Collections Specialist responsible for supporting and handling Spruce's billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals. * This role is located in Houston, TX | Compensation: $22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm) * No Weekends * This role is NOT remote, it's 100% onsite. * 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm) Key Responsibilities Include: * Communicate with customers via inbound/outbound phone calls. * Manage assigned accounts and plan course of action to recover outstanding debts. * Update account status and database regularly * Validation of customer information including addresses, contact information, and right party authentication steps. * Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations. * Adhere to FDCPA, state and federal laws and regulations. * Comply with policies and procedures as required. * Locate customers using skip trace sites, internet, and credit bureau! * Work from multiple servicing platforms to investigate and resolve discrepancies. * Communicate effectively with internal and external partners. * Comply with requirements when legal action is unavoidable. Requirements: * High School diploma or GED required. * Minimum 2 years collections experience. * Computer/Technical knowledge to change, add, or delete information in servicing platform * Ability to solve problems quickly and efficiently in the best interest of the company and customer * FDCPA Regulations * Critical thinking skills * Basic understanding of consumer agreement documents * Ability to type a minimum of 30 words per minute free of grammatical errors * Proficient in Microsoft Word, Excel, PowerPoint and email * Strong math skills * Partner well with teammates and other departments * Ability to work unsupervised after the initial training phase * Bilingual in Spanish is a plus Desirable Skills: * Good attendance * Ability to adapt to changes * Customer Service * Problem Solving EDUCATION A high school diploma is required for this role. BENEFITS Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

EQUAL OPPORTUNITY EMPLOYER We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #Solar #bilingual #collections #debtcollector #customerservice #solarcollections #Spanish