Bilingual Brokerage Customer Service Specialist - Barranquilla

Location: Barranquilla, Colombia Presencial

About the Role

We are seeking a detail-oriented and customer-focused Bilingual Customs Brokerage Customer Service Specialist to support import operations and customs clearance processes. This role serves as a key liaison between clients, customs brokers, carriers, and internal teams, ensuring shipments are processed efficiently, comply with applicable regulations, and deliver an exceptional customer experience.

Key Responsibilities

• Serve as the primary point of contact for assigned customers, managing inquiries, requests, and issue resolution.
• Prepare, review, and verify import documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and related shipping documents.
• Ensure shipments comply with customs regulations, trade agreements, and import/export requirements.
• Coordinate with customs brokers, carriers, vendors, and internal departments to facilitate timely shipment processing.
• Monitor import shipments and proactively address delays, documentation issues, or clearance challenges.
• Investigate and resolve discrepancies related to shipment details, billing, or customs documentation.
• Maintain accurate records and documentation to support compliance and audit requirements.
• Process cargo insurance requests, track associated costs, and support billing activities.
• Issue dispatch instructions to agents and review final documentation for accuracy and completeness.
• Maintain up-to-date operational information within internal systems and databases.
• Provide operational support during periods of high workload or team absences.
• Ensure all activities are performed in accordance with company policies and regulatory requirements.

Qualifications

• Technical, Technologist, or Professional degree in International Business, Foreign Trade, Logistics, Supply Chain, Business Administration, or a related field.
• Strong English communication skills (written and verbal).
• Experience in customs brokerage, import operations, international logistics, or freight forwarding.
• Knowledge of import documentation, customs clearance procedures, and international trade regulations.
• Strong attention to detail and compliance-oriented mindset.
• Experience with logistics, customs, or freight management systems is highly preferred.

What We Offer

• Opportunity to work in an international logistics and customs environment.
• Professional development and career growth opportunities.
• Collaborative and supportive team culture.
• Long-term career stability within a growing organization.

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