Bid Operations Manager

Bid Operations Manager ABOUT THE ROLE This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction. You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.

KEY RESPONSIBILITIES Bid & Proposal Support - Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs). - Engage with internal stakeholders and customers to understand operational requirements and translate them into deliverable support proposals. - Identify, document, and communicate operational risks, assumptions, and dependencies related to proposed solutions. - Collaborate cross-functionally to develop accurate cost estimates, contract schedules, and service models. - Support discussions and negotiations related to SLAs and operational commitments. - Contribute to the preparation and submission of proposals, ensuring alignment with customer requirements, timelines, and internal governance. - Track bid outcomes, participate in post-bid reviews, and contribute to continuous improvement of bid support processes and documentation. Operational & Financial Awareness - Apply a solid understanding of cost structures, margins, and financial drivers to support sound decision-making during the bid phase. - Review and interpret financial inputs to highlight risks, opportunities, and improvement areas related to service delivery. - Collaborate with stakeholders to align on assumptions, mitigation strategies, and business objectives. REQUIRED EXPERIENCE & SKILLS - Experience supporting bids, proposals, RFPs, or pre-sales activities in operational, service delivery, or IT-enabled environments. - Strong understanding of operations and technology-enabled services (hands-on technical background not required). - Demonstrated ability to define or support service models, SLAs, and operational cost structures. - Experience working in cross-functional, matrixed environments and influencing without direct authority. - Comfortable engaging with senior stakeholders and participating in complex discussions, including pushback when required. - Strong written and verbal communication skills, including the ability to contribute to formal proposals and customer-facing materials. - Leadership mindset with experience guiding discussions or workstreams, even in an individual contributor role.

EXPERIENCE & EDUCATION - 10+ years of overall professional experience, with meaningful exposure to bid/proposal support, operations, or service design. - Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field. - Equivalent professional experience may be considered in place of formal education. PREFERRED / NICE TO HAVE - Experience in IT services, SaaS, managed services, or complex service delivery environments. - Exposure to service design, service architecture, or high-field service operations. - Project or service management certifications (e.g., PMP, PRINCE2). - ITIL Foundation or higher. - Additional language skills (e.g., Spanish or Portuguese). LOCATION & WORK MODEL - Location: Montreal, QC - Work model: Hybrid – 3 days per week in the office, 2 days remote WHAT WE OFFER - A collaborative, international work environment. - Competitive compensation and benefits package aligned with local market standards. - Opportunities for professional growth, learning, and development. - Inclusive workplace culture that values diversity and different perspectives.