Benefit Administrator, Admin Advantage Update

• Act as the Plan Administrator for large clients with complex plans
• Manage day-to-day administration of assigned policies
• Process all member-related eligibility requests daily
• Administer all member eligibility processes in accordance with the client specific Admin guide
• Provide accurate and thorough answers to client requests and questions
• Partner with the Call Centre Representatives to resolve issues and process requests

Requirements

• At least 3 years of experience in customer service
• Excellent knowledge of MS applications & communication tools

Core Competencies

Demonstrates expertise in plan administration and member eligibility processes, ensuring compliance with client-specific guidelines while providing exceptional customer service and support.

Highest-signal resume keywords

• Plan Administration
• Member Eligibility Processes
• Customer Service Experience
• MS Applications Proficiency
• Communication Tools Knowledge

ATS Optimization Keywords

Hard Skills

• Plan Administration
• Member Eligibility Processing
• Policy Management

Soft Skills

• Problem Solving
• Client Communication
• Collaboration

Industry Keywords

• Client-Specific Admin Guide
• Eligibility Requests
• Call Centre Partnership

Tools & Technologies

• MS Applications
• Communication Tools

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