B2B Program Manager

About the Role We’re looking for a Program Manager to join the Founder’s Office at Fluid (our B2B sector). This is not a typical PM role - think of it as a force-multiplier position for the founding team. You’ll operate across business, product, operations, and compliance, picking up the highest-impact problem at any given time and driving it to resolution.

If you love variety, move fast, and thrive in ambiguity, this role is for you. What You’ll Do Own and drive cross-functional programs end-to-end — from scoping to execution to business review. Program-manage engineering sprints: track velocity, unblock teams, and keep releases on schedule.

Build and ship product features for the business teams / customers (requirements, design coordination, UAT, launch). Lead compliance and certification initiatives such as ISO 27001 and SOC 2 Type II. Improve inventory by partnering with supply, product, and data teams to identify gaps and drive action.

Prepare and present structured business reviews for customers and internal leadership. Identify bottlenecks across the company and proactively propose solutions — no one needs to tell you what to work on next. Be the connective tissue between the founder and every function in the company.

Who You Are MBA graduate with ~2 years of post-MBA experience in operations, strategy, consulting, or a high-growth startup. A master generalist: comfortable switching between a compliance audit, a product spec, and a customer presentation in the same day. Strong analytical and structured thinking — you break messy problems into clear action plans.

Exceptional written and verbal communication. You can write a crisp one-pager and present it to a C-suite audience. Biased toward action and speed.

You’d rather ship 80% today than 100% next month. Deeply curious about how businesses work — you enjoy understanding unit economics, supply chains, and customer journeys. Comfortable with ambiguity and context-switching; you don’t need a playbook to get started.

Proficient with tools like Jira, Notion, Google Sheets/Slides, SQL (nice to have), and BI dashboards. Nice to Have Prior experience in travel, aviation, or marketplace businesses. Exposure to compliance frameworks (ISO, SOC 2).

Experience working directly with founders or in a Chief of Staff / Founder’s Office capacity. Basic familiarity with APIs, data pipelines, or technical product management. What We Offer A front-row seat to company building — direct access to the founder and every strategic decision.

Outsized learning curve: you’ll touch more domains in 6 months than most people do in 3 years. High ownership and visibility from day one. Competitive compensation