AWS Connect Engineer / Amazon Connect Consultant

TCS Hiring !!!!AWS Connect VIRTUAL DRIVE 03 JUNE 2026 Role: AWS Connect Engineer / Amazon Connect Consultan tExperience Range: 6 to 8 Year sAmazon Connect, AWS Lambda, Amazon DynamoDB, Amazon Lex, Amazon Cloud Watch, Amazon S3, REST APIs, Python, Node.j Location : Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata NOTE: If the skills/profile matches and interested, please reply to this email by attaching your latest updated CV and with below few detai ls: N ame:Contact Num ber:Email ID:Highest Qualification in: (Eg. B.Tech/B.E./M.Tech/MCA/M.Sc./MS/BCA/B.Sc./Etc.) Current Organization N ame: Total IT Experienc e-6 to 8yrs LOCATION TCS - Chennai/Bangalore/Hyderabad/Bhubaneshwar /Kolk ata Current CTC Expected Notice period: Whether worked with TCS - Y/N 5–8 years of experience as an AWS / Contact Centre Engineer with a strong background in Amazon Connect and cloud‑native solu tionsHands‑on experience in designing, configuring, and managing Amazon Connect contact flows, queues, routing profiles, and business hoursStrong experience in building serverless integrations using AWS Lambda (Python / Nod e.js)Experience working with Amazon DynamoDB for contact flow logic, routing decisions, and configuration dataHands‑on exposure to Amazon Lex for IVR automation and self-‑service chatbot implementa tionsExperience integrating Amazon Connect with CRM systems and third‑party APIs using REST ser vicesGood understanding of call recording, callbacks, holiday routing, failover, and high‑availability de signsWorking knowledge of AWS CloudWatch for monitoring, logging, troubleshooting, and performance optimiz ationExperience supporting multi‑channel contact centre solutions (voice, chat, t asks)Functional knowledge of Telecom / Contact Centre operations and customer experience plat formsExperience working in Agile / Scrum delivery m odelsStrong analytical, communication, documentation, and problem‑solving s killsDesign, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating sche dulesImplement skill‑based and dynamic routing logic using AWS Lambda and Dyn amoDBDevelop and integrate Amazon Lex bots for IVR automation and self-‑service capabil itiesIntegrate Amazon Connect with CRM platforms, enterprise systems, and third‑party APIsConfigure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resil ienceMonitor, analysed, and optimize contact centre health and performance using AWS Cloud WatchSupport and maintain multi‑channel contact centre capabilities including voice, chat, and tasksCollaborate with cloud architects, DevOps, telecom, and application teams to deliver high‑quality solu tionsParticipate in Agile ceremonies including sprint planning, reviews, and retrospec tivesProvide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams