AV Engineer

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

AV Engineer is responsible for the day-to-day operational management of the AV Technology organization, focusing on an integrated approach to operations, service delivery, planning and the processes supporting CIBC. Also, responsible for the delivery of AV technology in support of all CIBC businesses and customers. Delivers world class solutions in support of business strategies, through a combination of in-house systems development and working with leading technology partners

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

Provide Support and Expertise to the Service Owner in the following areas;

• Support Audio Visual Technologies from inception to decommissioning, following all key process
• Support the development of a technology-oriented Roadmap of Initiatives to improve the services
• Support the development of a currency strategy
• Support the development and maintenance of TCOs
• Support the creation and content in the Enterprise Service Descriptions
• Support the coordination among key functions such as, Service Owners, Engineering, Architecture, and Solutioning

Strategy:

Provide Support and Expertise to the Service Owner in the following areas;

• Provide technical leadership aimed at the strengthening and maturing the Audio-Visual Technology Service
• Managed and maintain the currency, capacity, and refresh plans
• Translate Strategic direction into Roadmap Initiatives

Service Design:

Provide Support and Expertise to the Service Owner & Snr Engineers in the following areas;

• Support the definition and design of service offerings
• Support the development of service descriptions, service models, and cost models
• Develop support processes in partnership with Engineering and Operations

Vendor Management

Provide Support and Expertise to the Service Owner in the following areas;

• Reviews of vendor roadmaps
• Support model definition
• Assist in problem management of systemic issues as needed
• Participate in new service offering discussions

Policy and Standards Oversight

• Support the Emerging Technologies Service Owner and make recommendations for continuous improvements.
• Ensure that CIBC policies and standards are followed for the Services being managed. Typical policies / standards areas are:
• Governance
• Security
• Technology Development Framework
• Architecture / TAG

Financial Management

• Support the creation and maintenance of the Total cost of Ownership (TCO) for Audio Visual Technologies

ECHNICAL SME

• SME to act as a technical lead in the Audio-Visual Technology space
• Provide operational support for the location on all Audio-Visual technologies, including support documentation, user guides and training.

TECHNICAL SME

• SME to act as a technical lead in the Audio-Visual Technology space
• Provide operational support for the location on all Audio-Visual technologies, including support documentation, user guides and training.
• Maintain regular contact with peers, technology service owners, and middle management
• Maintain effective working relationship with all Service Owners in SPM
• Partner closely with Infrastructure teams: Engineering, Operations, and the Help Desk
• Partner with Vendors and managed service teams
• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• Engineering & Operational support: (5 days a week)
• Onsite daily support with Remote access ability
• Normal Hours of Operation, Mon-Fri, 8:00 to 16:30 daily
• Critical support hours 9:00 am to 15:30 daily
• Maintenance & Issue Support scheduled after hours
• Overtime eligible after regular business hours

Who You Are (skills/qualifications):

Must Have Skills:

• 6 years of related experience in AV Infrastructure Services and Support
• 5 years experience in the Emerging Technology Services, preferably at an FI or other large complex organization

Technical expertise in the following areas:

• AV technologies such as;
• Crestron/Flex - MTR
• Microsoft Surface Hubs
• QSYS
• Dante
• Biamp DSP
• IPTV
• Broadcast technologies (nice to have)
• Smart Building Technologies such as;
• WayFinding
• Room Bookings
• Building Controls such as HVAC and Lighting (knowledge of)
• A strong technical familiarity with;
• Unified Communications Technologies such as;
• Office 365
• Teams
• Working knowledge of Webex, Zoom
• Network Technologies such as;
• Wi-Fi
• Power over Ethernet
• Firewall/Security appliances
• Relationship Management: Ability to establish and build healthy working relations and partnerships with clients, vendors and peers.
• Planning: Ability to contribute to operational (short term), and tactical (1 - 2 years)
• Leadership--Knowledge of approaches, tools, and techniques for gaining the cooperation and support of others.
• IT Service Management--Knowledge of the asset and process management practices, requirements, and support services for the IT function.
• Influencing--Ability to impact decisions within and outside own organization.
• Decision Making and Critical Thinking--Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.
• Engineering Degree in a discipline relevant to the demands of the position

Additional Certifications an Asset:

• CTI-P101 Foundations of Crestron Programming Certification will be considered an asset
• Certified Technology Specialist (CTS) or Certified Technology Specialist Design (CTS-D) will be considered an asset
• Cisco Certified Network Associate (CCNA) will be considered an asset
• AQAV AV9000 personal membership status will be considered an asset

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.