Associate Training Manager

Work Experience : Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position. Language & Communication : Should have good communication skills in English Should have managed a group of Trainers Responsibilities: To motivate, develop and mentor team members in a dynamically changing environment Managed group of communication coaches Ability to plan training & refresher communication Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume Must be able to coach & mentor the team on a regular basis Must be ready to pick up & drive towards the smooth closure of escalated engagements Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team Ability to drive the Training & Quality teams, by providing inputs - to eventually improve the floor's performance Ability to prepare & present SLA/KPI & other Metric driven Dashboards/Reports for Internal & External reviews Should be able to lead Governance/Escalations calls with the Client Should possess experience into international Voice process, preferable Telco experience Excellent Communication skills Qualifications: Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage the team Leadership, team building, and management skills Review Content for various trainings Good command over spoken and written English Candidate should be ready to work in a 24*7 environment Persuasive Speaking Skills- Able to understand customers’ needs and to add value to clients Highly energetic and self-motivated- Able to keep himself with a positive attitude despite customer’s objections Required Skills: Good communication skills in English Experience in managing a group of Trainers Preferred Skills: Experience in international Voice process, preferable Telco experience Ability to motivate and mentor team members