Assistant Operations Manager (Nashville)

Assistant Operations Manager — Housekeeping Focus Nashville, TN | Full-Time (9:00 AM–6:00 PM, plus as needed) | Reports to: Operations Manager Are you a hotel housekeeping supervisor or manager ready to step into broader operations? At Humming Host, we’re seeking an ambitious, process-driven, people-loving Assistant Operations Manager with strong housekeeping experience to support day-to-day operations across our portfolio. Your primary mission: assist the Operations Manager while supervising housekeeping, maintenance vendors, and inventory to ensure hotel-level standards and smooth, on-time turnovers.

About Humming Host Humming Host manages a growing portfolio of 50+ design-forward, high-end short-term rentals in Nashville, TN, serving families, groups, and corporate travelers. Founded in 2021 by hospitality professional Melissa Dorange (with experience in Michelin-starred kitchens and lifestyle brands like Mama Shelter, The Hoxton, and 1Hotels), we bring hotel-grade service to an innovative, ever-evolving industry. Our tight-knit team of 8, spread across Nashville and the Philippines, is driven by efficiency, guest satisfaction, and hospitality with heart.

Our vision? To become “the Four Seasons of short-term rentals.” Ideal Candidate You’re a current or former hotel housekeeping supervisor/manager with 4+ years of leadership experience and a passion for quality, systems, and people. You’re ready to broaden your scope beyond housekeeping into vendor management, inventory, and day-to-day operations.

We also welcome candidates with short-term rental management experience, especially well versed in addressing all kind of maintenance issues (technology, plumbing, electricity, or small repairs that can be fixed during an inspection) You are: Housekeeping-strong → You know five-star standards and how to deliver them at scale. Maintenance -strong → You are resourceful when it comes to small repairs & coordination with a vendor Career-driven & ambitious → You see this role as a launchpad toward Operations leadership. Leadership-oriented → You’ve coached and motivated teams to exceptional results.

Process-driven & detail-obsessed → Organization and flawless execution are your default. Reliable → you understand the urgency of each issue and address proactively. You don't leave an issue open without closing the loop Collaborative & people-first → You build strong relationships with vendors and teammates.

Available on weekends → most departures are on Sunday which is our busiest day This Role Is Not For You If… This position requires a hands-on, guest-focused problem-solver. It’s not the right fit if: You do not have operations experience You do have any management experience You prefer to sit behind a desk and focus only on administrative tasks. You don’t have a strong eye for detail.

You don’t enjoy being hands-on or inspecting properties by yourself. You don’t feel confident coaching or guiding a team of housekeepers/maintenance. You aren’t guest-centric or motivated by creating great guest experiences.

You avoid digging into issues to understand them fully and resolve them permanently. You rely on being told exactly what to do instead of being ressourceful. Your Role & Responsibilities Operational Support (Daily Focus) Assist the Operations Manager in day-to-day tasks and decision-making.

Manage and coordinate third-party housekeeping and maintenance providers. Conduct property inspections; ensure standards are met before check-in. Handle early check-ins/late checkouts: approvals, prep, and coordination.

Oversee turnover readiness: post-checkout prep and pre-arrival inspection. Restock owner closets and maintain inventory across the portfolio. Meet vendors on site to coordinate and resolve maintenance issues.

Supervise all maintenance, cleaning, and inventory workflows; escalate issues you cannot resolve or items that involve owner responsibility over $400 to the Operations Manager. Partner with and direct an Operations Coordinator who supports back office tasks (scheduling vendor appointments, generating codes, invoicing, documentation, etc.). Inventory management to ensure the supply room is always stocked Make and deliver welcome gifts for VIP guests Occasionally assist guests on-site Participate in the daily scrum at 9:30 AM Standards, Systems & Communication Maintain hotel-level cleaning standards and consistency across properties.

Keep storage spaces organized and property supplies stocked. Communicate promptly and clearly with vendors, guests (as needed), and internal teams. Contribute to SOP improvements that make our processes scalable and repeatable.

Tools & Systems You’ll Use Breezeway → Maintenance & housekeeping management Guesty → PMS & channel manager Slack → Internal communication Trello → Project management Google Workspace → Sheets, Docs, and more What Success Looks Like Turnovers are timely, consistent, and meet hotel-level standards. Third-party vendors are well-coordinated, responsive, and cost-effective. Inventory and owner closets are accurate, organized, and proactively replenished.

Issues are resolved quickly; appropriate escalations to the Operations Manager happen on time (especially owner-billable items). Guest satisfaction improves through fewer defects and smoother stays. You gain the cross-functional experience to step confidently toward senior operations roles.

Compensation & Perks Competitive salary → $55,000–$65,000 (based on experience) $200 monthly gas stipend 401(k) after 6 months Financial advisory sessions 10 days PTO + flexible scheduling Quarterly staycations in our Nashville luxury homes — see hospitality from the guest perspective How to Apply If you’re ready to bring hotel-level rigor to day-to-day operations and grow your career in multi-property hospitality, we’d love to hear from you. Send your resume and a short note about why you’re a great fit to [email protected]