Assistant Manager/Shift Leader

Description Qualifications WEEKEND AVAILABILITY A MUST • At least six months of restaurant management experience, or one year of retail management experience • Experience running a restaurant shift without supervision • General restaurant or retail knowledge • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.) • Knowledge of federal, state, and local health and safety laws and regulations • Basic computer, math, and reading skills • Effective verbal and written communication skills • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills • Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions Responsibilities • Position Summary: This position assists with the leading and managing of the operations and employees during an assigned shift • Train, manage, direct, coach, lead, and assign employees during shift • Lead and manage operations during shift to provide an optimal guest experience • Manage staffing levels during shift • Perform opening and/or closing duties • Handle and properly escalate guest issues/concerns during shift • Monitor and manage the food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service • Assist with preparation and maintenance of records • Comply with and enforce all company policies, procedures, and operational standards • Ensure compliance with all applicable federal, state, and local laws • Perform all station duties as necessary during shift to meet operational standards • Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment - pursuant to operational standards • Regular attendance • Move and stock food product weighing up to 50 pounds • Perform other job-related duties as assigned or required • Time/Shift Expectations: Minimum of 35 hours per week; irregular hours; nights; weekends; and holidays Company Information Robeks is a smoothie franchise chain headquartered in Los Angeles, California, USA. Founded in 1996 by David Robertson, a former investment banker, as of January 2021, the company has 83 franchise locations. This location and Stamford are part of the same franchise. Fun. Flexibility. Growth! Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth? Blending all of these together is the difference between a good job and a great career. Here, you will discover a balance between work life and personal life, as well amazing benefits for your health, future, family and happiness.

Duties & Responsibilities: Take customer food orders, enter order information into the point-of-sale terminal and accurately process payments Provide outstanding hospitality and service to all guests Maintain solid product knowledge to answer questions and make order suggestions. Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Contribute to team efforts by accomplishing related results as needed Resolve customer complaints provide relevant information