Assistant Manager, Manager & Senior Manager Channel & Partner Operation

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge.

Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know and on LinkedIn, X, YouTube, and Facebook. Inviting application for the role of GTM Operations Manager, Channel & Partner Operations Assistant Manager | Manager | Senior Manager We are looking for a highly motivated Senior Partner Sales Operations Specialist who will provide support for our Global Partnerships and Channels sales teams to help accelerate and scale the growth of our partner business. You will be joining a fast-paced, high-growth organization that is delivering against one of ServiceNow’s biggest priorities.

In this role, you will be a strategic business partner to our Partner Solutions Go to Market (GTM) and Partner Success teams, owning support functions essential to sales force productivity. You will help drive critical areas such as pipeline management and reporting, territory planning and management, compensation design and administration, and new partner manager onboarding. You will also own policy and process design, optimization, and automation for the areas that you support.

What you get to do in this role: Be the operations business partner for the senior leaders in our Partner Solutions and Partner Success teams Establish and communicate policies, methodologies and best practices for pipeline recognition and forecast accuracy Provide regular and ad-hoc intelligence for insights into business drivers, performance-to-targets and areas of risks Develop analytic reports and power point presentations to support business briefings, Quarterly Business Reviews (QBRs) and other related leadership needs Design and track Management Business Objectives (MBOs), quota attainment and other compensation related items Be a subject matter expert to identify data, process or reporting gaps and work cross-functionally to drive resolution Monitor and manage system and data hygiene to ensure accuracy and completeness Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities Act as the first line support for sales teams in areas of training and onboarding Our ideal candidate: 2-4 years of proven Partner and/or Sales Operations experience in a software sales organization, supporting field reps and territories Experience with a CRM system, Microsoft Dynamics a plus Excellent data analysis and reporting skills via Excel and visualization tools such as Tableau and Power BI Excellent written and verbal communication skills with ability to navigate all levels of management Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables Proficiency in Microsoft Suite: PowerPoint, Word, Excel, Teams, SharePoint, etc. Ability to problem solve and drive conflict resolution Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

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