Assistant Manager

Job Overview: We are looking for an experienced Assistant Manager – Fraud Risk to oversee fraud operations across cryptocurrency transactions and card chargebacks. This role will be responsible for leading multiple teams, driving fraud strategy, managing stakeholder relationships, and ensuring operational excellence while minimizing financial and reputational risk. What you will do: · Manage and oversee Team Leaders and Fraud Analysts across multiple workstreams · Drive performance management, succession planning, and team development · Handle people-related escalations, including performance, engagement, and attrition · Foster a high-performance culture with strong focus on quality and accountability · Define and implement fraud risk strategies across crypto and card payment ecosystems · Lead initiatives to reduce fraud losses and improve detection rates · Oversee complex investigations including Crypto fraud (wallet tracing, scam networks, ATOs) and High-value and cross-border fraud cases · Evaluate emerging fraud trends and proactively update controls · Oversee end-to-end chargeback operations and dispute resolution · Ensure compliance with card network rules (Visa, Mastercard, Amex) · Monitor and control chargeback ratios, thresholds, and financial impact · Drive initiatives to improve win rates and reduce dispute volumes · Ensure adherence to SLAs, KPIs, and quality benchmarks · Drive process improvements, automation, and efficiency initiatives · Implement robust QA frameworks and audit mechanisms · Manage capacity planning, forecasting, and resource allocation · Act as the primary point of contact for senior stakeholders / clients · Present fraud insights, trends, and performance metrics to leadership · Collaborate with Product, Tech, Compliance, and Payments teams to enhance controls · Ensure adherence to AML/KYC regulations and internal risk policies · Support regulatory audits, reporting, and governance frameworks · Maintain strong documentation and audit trails What you will need: · Must have a bachelor's degree in any stream from a recognized university · Must have minimum 8-10 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks · Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic) and Fraud detection systems (Actimize, Featurespace, Sift, etc.) · Proven experience managing multiple teams or large-scale fraud operations · Strong people management, coaching, and conflict resolution skills · Ability to drive performance in a high-pressure environment · Strong presentation and communication skills · Ability to influence senior stakeholders and drive decision-making · Willingness to work from office for 5 days a week What would be nice to have: · Experience in FinTech / Crypto Exchanges / Payment Gateways / Banking · Certifications in CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)