Apprentice - Customer Service

Job description

Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

Key Responsibilities:

• Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
• Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
• Longstanding units follow-up with customers.
• Perform timely system related updates.

Requirements and Specific Skills:

• Graduate
• Communication skills (written & oral, both in English & relevant vernacular language).
• Systems savvy and basic exposure to MS-Office applications.
• Demonstrable team-player skills and ability to meet timelines and deadlines.