Analyst, GSS Training Admin

The Role

This Analyst, Training Administration role will be part of Global Shared Services based in Buenos Aires, Argentina. It is responsible for providing day‑to‑day administrative and operational support for training activities and programs for Wyndham University (WU) within a Global Shared Services model for both team member and franchisee audiences. The role focuses on tasks such as supporting learner enrollments and related data, high‑level LMS administration, mailbox support for non‑escalated inquiries, in‑person training program location/vendor and other logistical support, high‑level budget support (processing invoices and pcard reconciliations), webinar hosting, and third‑party vendor administration related to training programs.

What You’ll Do

• Manage training and development administration activities, including enrolling attendees, troubleshooting high-level enrollment and LMS issues, providing technical and administrative support, providing high-level reporting or registration information for programs, and coordinating virtual and in-person learning program logistics and live support.
• Execute webinar host role for administrative and technical support of WU offered webinars and those offered in partnership with third-party vendors and other departments within WH&R.
• Support overall budget management of both franchisee and team member budgets to include specific line-items strategy and monthly spending management, processing invoices for all WU, and reconciliation of monthly pcard charges in accordance with company policies.
• Receive, manage, organize, respond, and triage LMS inquiries from the WU mailbox and resolve non-escalated, routine inquiries in accordance with established guidelines.
• Support third-party administration—monitor and execute training related contract approvals, process and reconcile vendor invoices and training program expenses, manage overall tracking of all WU vendor relationships, and submit finalized invoices for Accounts Payable processing.
• Manage supplies and giveaways from an inventory, ordering, and shipping standpoint for all training programs (in person and virtual).

You’ll be successful if you have

• Strong attention to detail and ability to manage transactional administrative work quickly and accurately.
• Ability to follow standardized processes, procedures, and provide timely follow-up.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks concurrently and prioritize work effectively.
• High level of professionalism and discretion when handling training records and data.
• Proficiency in the following technology/platforms/tools: LMS, ZOOM, invoice management platform, Microsoft Office (Excel, Word, Outlook), Smartsheet.
• Strong service orientation and problem‑solving mindset.

Required Qualifications/Experience

• Bachelor’s degree preferred; equivalent experience in training administration, learning operations, or related fields.
• 1–3 years of experience in training administration, learning operations, or similar administrative support roles.
• Experience supporting LMS platforms and virtual learning environments.
• Experience processing vendor invoices or supporting vendor administration activities.
• Demonstrated experience supporting U.S.-based HR processes.
• Experience supporting U.S.-based HR processes or working in a Shared Services environment is strongly preferred.
• Strong attention to detail and ability to manage transactional administrative work accurately.
• Ability to follow standardized processes, procedures, and provide timely follow-up.
• Fluency in English (written and verbal) required.

Job Location

WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT

Employment Status

Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

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