AI Solutions Analyst for NRG Contact Centers

Transform customer interactions as an AI Solutions Analyst at NRG Energy, specializing in contact center technologies. Drive AI performance improvements and support operational excellence in customer care. In the role of AI Solutions Analyst, you will focus on the critical optimization and support of AI solutions within the Customer Care division at NRG Energy.

Your contributions will ensure AI technologies are utilized effectively, including monitoring usage and performance metrics. You will also play a vital part in testing and deploying new AI solutions. Key Responsibilities: • Operate AI-enhanced contact center solutions for optimal results • Configure and manage AI workflows aligned with business needs • Support testing, validation, and deployment of AI solutions • Identify and resolve performance and data quality issues • Create dashboards to communicate AI metrics Requirements: • Bachelor’s Degree in Data Analytics, Business, or related fields • Over 3 years in contact center operations or analytics • Familiarity with AI platforms like Google Dialogflow • Strong problem-solving skills and analytical mindset • Effective communication in translating technical details Be part of NRG’s mission to redefine customer experiences through innovative AI solutions and continuous improvement. #J-18808-Ljbffr