After Sales Head

We are the embedded hiring partner to an established and rapidly growing business within the technical equipment sector, supporting them in the appointment of a Head of Aftersales to lead and develop their Service and Installation operations.

The business has experienced significant growth and continues to invest both organically and through acquisition. Aftersales is already a multi-million-pound recurring-revenue operation, with further expansion planned across its national field-engineering team.

This is a senior leadership opportunity for someone who can take full ownership of the Aftersales function, strengthen operational performance and customer experience, and build a scalable service model to support the next phase of growth.

The Role

You will take overall responsibility for the Service and Installation functions, with direct accountability for Aftersales performance, P&L, customer relationships, and the continued development of the team.

Your responsibilities will include:

• Owning and growing Aftersales revenue while protecting margin
• Developing recurring revenue across service contracts, calibration, warranty, parts and consumables
• Leading a national field-engineering operation of 20+ engineers alongside subcontractors, with further growth planned
• Improving key operational measures including SLAs, first-time fix, engineer utilisation, response times, quote conversion and contract renewals
• Taking senior ownership of key customer relationships and leading significant escalations
• Developing managers, Coordinators and support teams to create a scalable and effective operating structure
• Driving improvements across scheduling, service delivery and overall customer experience
• Monitoring commercial performance including margin, WIP, debtor days and engineer revenue
• Presenting Aftersales performance and P&L directly to the board

About You

We are looking for an experienced senior leader who has successfully managed a technical Aftersales or field-service operation at scale.

You will ideally have:

• Previous ownership of an Aftersales, field-service or service P&L, ideally £1.5m+
• Experience leading a distributed field-engineering workforce through lead engineers and coordination/scheduling teams
• Strong commercial understanding of margin, WIP, debtor days, engineer revenue per hour, first-time fix and utilisation
• Experience managing senior relationships with national or key customers
• A track record of improving service performance while developing and scaling teams
• Confidence presenting operational and financial performance to a board or ownership group
• Experience with field-service systems such as BigChange, ServiceMax, Simpro, Salesforce Field Service or Microsoft Dynamics Field Service

Experience within garage equipment, MOT, vehicle lifts, brake testing, tyre or wheel alignment would be particularly relevant. However, candidates from material handling, capital equipment, industrial machinery or other technical field-service environments will also be considered.

What's on Offer

• 20–30% target bonus
• Senior leadership position within a growing organisation
• Opportunity to shape and scale an already successful Aftersales operation
• Genuine long-term career opportunity as the wider group continues to grow organically and through acquisition

This is an excellent opportunity for an experienced Aftersales or technical service leader who wants to take ownership of an established operation while having the scope to shape how it develops over the next phase of growth.

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