Aerospace Customer Service Representative

Job Description Customer Service Representative (Manufacturing / Sales Support) Schedule: Monday - Friday | 7:00 AM or 8:00 AM start time Hours: Approximately 9 hours per day; overtime required as needed Pay Rate: $29.00 - $39.00 per hour (DOE) Location: Commerce, CA (onsite) About the Role We are seeking a Customer Service Representative to provide exceptional support to our customers and act as the primary point of contact for all customer-related communications. This role partners closely with Engineering, Quality, Production, Accounting, and Sales to ensure accurate order processing, timely delivery, and outstanding customer satisfaction in a fast-paced manufacturing environment. Key Responsibilities Customer Support & Order Management Serve as the primary point of contact for customers via phone, email, and live chat Prepare customer quotations and proposals using established pricing guidelines Process and manage sales orders using ERP software, ensuring accurate communication of customer requirements to internal teams Track orders and shipments, provide status updates, and expedite orders as needed Review customer terms, conditions, and quality clauses to ensure compliance Issue return authorizations, credits, and replacements when applicable Sales & Distributor Support Follow up on major quotations and support distributor relationships Register and navigate customer portals for RFQs, orders, changes, and documentation Maintain accurate sales records and prepare required reports Customer Experience & Quality Address customer inquiries, concerns, and complaints professionally with a focus on resolution Escalate issues when necessary to ensure customer satisfaction Help maintain strong customer ratings for on-time delivery and quality performance Administrative & Accounting Support Assist Accounting with collection of past-due invoices Prepare Pro Forma invoices as needed Maintain organized records and documentation Continuous Improvement Proactively identify process improvement opportunities Uphold high ethical standards and professional integrity Qualifications Education & Experience Bachelor's degree in Business Administration, Engineering, or a related field preferred Minimum 3 years of experience in sales administration, customer service, or sales support Manufacturing or aerospace industry experience preferred Equivalent combination of education and experience will be considered Skills & Technical Requirements Strong organizational and time-management skills High attention to detail and accuracy Ability to prioritize and manage multiple tasks in a fast-paced environment Proficient in Microsoft Office (Excel, Word, Outlook) ERP order entry experience required (AS400 / MAPICS preferred) Strong written and verbal communication skills Customer-focused, team-oriented mindset Compensation & Benefits 401(k) with company match Profit sharing Tuition reimbursement Medical, dental, vision, and life insurance Flexible Spending Accounts (FSAs) Paid sick time, PTO, holidays Annual raises and additional benefits Meet Your Recruiter Samantha Santana Recruiting Manager 562.528.0478 [email protected] Connect on LinkedIn