Administrator - Customer Service

Administrator - Customer Service Well Manchester, GB

Overview of the role Package DescriptionCompetitive salariesExcellent training & development opportunitiesPaid HolidaysWorkplace pension schemeStaff DiscountTravel Loans and more…..Overview of the roleWith circa Pharmacies and over dedicated employees, we are the UKs largest independent pharmacy chain. Customer care is at the heart of everything we do and as we continue to grow at an incredible rate, exciting opportunities are being created for people like you to join our team.As our Customer Operations Advisor you will be responsible in supporting customer service and communication with GPs for our digital pharmacy service. You will help build a scalable, productive and quality operation and support the end-to-end experience of our digital customers and GPs.

You will form part a team of people equipped to identify and solve problems for customers and GPs quickly. You will proactively spot patterns and problems, seeing where we can change our processes, tools or service to improve things for customers.Main ResponsibilitiesResponsible for providing excellent customer service through a variety of communication channels.Respond directly to customer queries and feedback via the company’s communications tools and in line with policies set by the business.Ensure that feedback is dealt with, recorded and escalated as appropriate in line with our regulatory and NHS obligations.Identifying, supporting and resolving problems for customers, GP surgeries and other healthcare professionals quickly and efficiently.Responsible for business operations tasks, such as setting patient EPS nominations and checking exemption evidence.Comfortable with being able to work flexible hours, including weekends.Weekly rotated shift patterns include: 8am - 4pm, 9am - 5pm and 10am - 6pm.

The Ideal Candidate Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you.

If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

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