Administrative Coordinator

Company Description

Rather Home Care Ltd specializes in providing non-medical home care services to older adults, younger adults, and children in the comfort of their own homes. Our mission is to prioritize the well-being, independence, and dignity of individuals requiring personalized care. We are dedicated to delivering compassionate and reliable services tailored to meet the unique needs of each client.

Located in Camden Greater London, we are a trusted partner for families seeking professional and empathetic caregiving solutions. We take pride in our dedicated team and high standards of care.

Role Overview

We are looking for a friendly, organised, and motivated Administrative Coordinator to join our team on a full time basis on site and help keep our domiciliary care daily operation services running smoothly. You will play a key role in supporting our carers, reassuring our service users, and contributing to the team effort to make sure everything behind the scenes works as it should.

If you enjoy helping others and want to be part of a team that genuinely cares, we’d love to hear from you.

What You wil Be Doing

• Welcoming new service users with introductory calls, explaining:
• Who we are and how we support them
• The type of care they will receive (Reablement, ongoing homecare, TH&S, NHS)
• What to expect from their carers and how to contact us
• Setting up care tasks on our systems, especially medication tasks, working closely with carers and the Medication Champion.
• Answering calls from service users and carers, offering clear and supportive guidance
• Acting as a PASS System Champion, helping the team use systems accurately and confidently
• Running reports on spot checks and reviews
• Monitoring internal messaging systems for reporting and follow up
• Reporting and following up on repairs-related issues
• Supporting carers during No Entry situations, following SOPs and keeping managers informed
• Completing the daily tasks duty tasks and providing cover for colleagues when required
• Taking part in out-of-hours phone support when needed

Requirements:

• Excellent organisational and time-management skills
• Strong communication and interpersonal skills
• Ability to prioritise and multitask effectively
• Attention to detail and ability to maintain accurate records 
• Ability to work flexibility and adapt to changing demands  
• Problem solving skills 
• Previous experience in the sector is not required; Full training will be given.

Transferable strong customer service skills experience and peoples skills is a bonus.

What We Offer

• Competitive salary
• 28 days paid holiday
• Double pay for worked bank holidays
• Blue Light Card with access to over 15,000 discounts
• Ongoing training and career development
• A supportive, friendly team environment
• The chance to make a real difference in people’s lives every day

Eligibility

Candidates must have the legal right to work in the UK at the time of application, as visa sponsorship is not available. This includes UK citizens, those with settled or pre settled status, and individuals with valid visas that permit employment without sponsorship. 

Please send your CV to [email protected]