Administrative Assistant / Office Manager

Administrative Assistant / Office Manager – Keep Projects and Operations Running Smoothly at Rocky Top Restoration

Job Overview

• Company: Rocky Top Restoration & RTR Construction
• Salary/Pay Rate: $17 - $27 per hour
• Location: Knoxville, Tennessee
• Job/Employment Type: Full Time
• Project Scope: Construction and Restoration
• Mandatory Licenses & Certifications: None Required

The Opportunity

You will serve as the essential organizational hub connecting project managers, office staff, and field crews. In this high-impact role, you will streamline daily workflows and keep critical documentation moving forward. Your attention to detail directly ensures our team delivers exceptional restoration services to our clients on time.

How You Will Make an Impact

• Manage daily office workflows, schedules, records, and correspondence to keep operations running smoothly.
• Direct phone communications, greet office visitors, and address customer inquiries with professional care.
• Enter and track project documentation, job notes, and customer records in JobTread, RAMP, and QuickBooks Online.
• Assist project managers by compiling work authorizations, permits, change orders, invoices, and completion forms.
• Coordinate vendor records, insurance documents, W-9s, and purchase tracking to prevent project delays.
• Maintain office inventory, manage supplies, and organize physical and digital filing systems efficiently.
• Prepare accurate financial documentation, customer billing records, and expense reports for leadership review.

Required Qualifications & Experience

• High school diploma or equivalent educational background.
• Strong working knowledge of Microsoft Office applications, specifically Outlook, Word, and Excel.
• Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent written communication, organizational skills, and professional phone etiquette.
• Willingness and technical aptitude to master company software systems including JobTread, RAMP, and QuickBooks Online.

Preferred Qualifications & Experience

• Two or more years of experience in administrative support, office management, or project coordination.
• Prior experience within the construction, restoration, home services, or insurance-related industries.
• Background in utilizing specialized software platforms like JobTread, RAMP, or QuickBooks Online.

Compensation & Benefits

• Bi-weekly pay cycle with competitive hourly rates based on prior experience.
• Comprehensive medical, dental, and vision coverage options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Sponsored life insurance, disability protection, and specialized pet insurance programs.
• Retirement savings program to support your long-term financial security.
• Generous paid time off package covering vacation, personal days, and paid technical training.
• Complete provisioning of professional company tools, safety equipment, and branded apparel.
• Access to career advancement pathways and company-funded professional certification courses.

About Us

Rocky Top Restoration & RTR Construction is a dedicated team of restoration and construction professionals committed to delivering high-quality service across the region. We pride ourselves on creating an organized, supportive, and efficient environment where team members can build fulfilling careers while serving our community.

Rocky Top Restoration & RTR Construction is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.