Admin & Operations Assistant

Full-Time | Office-Based | Moorabbin, VIC

Are you a highly organised and reliable administration professional who enjoys variety, takes pride in delivering high-quality work and thrives in a fast-paced environment?

Our client is a rapidly growing services business with a strong reputation for providing exceptional service. Due to continued growth, they are seeking a motivated Administration Assistant to support their management and operations teams.

This is an excellent opportunity to join a positive and supportive workplace where you can make a genuine contribution and grow alongside the business.

About the Role

As the Administration Assistant, you will provide broad day-to-day support across office administration, client communication, scheduling, reporting and document management.

• Managing and triaging incoming emails
• Responding to clients and directing enquiries to the appropriate team members
• Answering and directing phone calls
• Scheduling appointments, coordinating calendars and arranging service bookings
• Preparing quotes, reports, templates, forms and other business documents
• Maintaining accurate records, databases and filing systems
• Providing updates to management on completed tasks and project progress
• Assisting with process improvements and documenting procedures
• Providing ad hoc support to management and the wider team

About You

To be successful in this role, you will ideally have:

• Previous experience in an administration, office support or similar position
• Strong written and verbal communication skills
• Excellent organisation and time-management capabilities
• The ability to prioritise competing tasks and meet deadlines
• Exceptional attention to detail and accuracy
• A proactive, positive and professional approach
• Strong customer service and relationship-building skills
• Confidence learning new software and online systems
• Advanced Microsoft Office skills, particularly Word, Excel and Outlook
• Working knowledge of Google Workspace
• Basic Xero knowledge, although this is preferred rather than essential
• Strong problem-solving skills and the ability to use initiative
• The ability to work independently and contribute effectively within a team
• Discretion when handling confidential or sensitive information

What’s on Offer

• Office-based position in Balaclava
• Working hours of 8:30 am to 5:00 pm
• Supportive and collaborative team environment
• Varied role with exposure across management and operations
• Opportunity to grow with an expanding business

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