Admin Officer - Gateshead

Operational Support Officer - HMCTS (Gateshead Law Court)

£12.86 per hour

Full time - Monday to Friday - 37 hours per week

Temporary assignment

Must be able to pass a DBS and have valid right to work

Our client, a reputable government organisation, is seeking dedicated and professional individuals to join their team as Operational Support Officers in Gateshead. This is a fantastic opportunity to contribute to the justice system by providing vital administrative and customer service support.

What you’ll be doing:

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assisting users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and correspondence, including those with complex needs.
• Providing clear, consistent information using HMCTS service scripts and knowledge articles, directing users to relevant services.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems.
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and responding promptly to safety concerns.
• Processing work according to standard operating procedures to meet performance and service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
• Handling jury service tasks such as selection, deferrals, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
• Providing judicial support, including diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments, fine collection, and generating basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you’ll bring:

• Strong organisational skills with attention to detail.
• Excellent communication skills, both face-to-face and over the phone.
• Ability to handle sensitive information with confidentiality.
• Proactive approach to problem-solving and risk awareness.
• Experience in administrative or customer service roles is desirable.
• Knowledge of court or legal processes is advantageous.
• Ability to work effectively within a team and under pressure.

This role offers a rewarding environment where your skills will support the delivery of justice and public service.

Location:

Gateshead

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

#J-18808-Ljbffr