Admin & Customer Relationships Manager

We seek an Admin & Customer Relationships Manager for a small national company, to be the go-to person for: 1. Our enterprise and business client relationship supervision across Australia and New Zealand and 2. Our operation and administration management.

We seek someone who thrives on accountability, detail, accuracy, and has energy. A person who can keep pace with technology integration, especially AI implementation for CRM systems – and who can keep the organisation running smoothly - in a fast-paced environment.

The successful applicant will own the day-to-day relationship with the company clients, get to know, supervise and practice the client communications services requirements - and make sure client experiences with the company services and products is seamless from end to end. We seek excellence with inclusive management style and experience in running small teams and supporting a growing organisation.

The applicant will be familiar with budgeting and commercial financial administrations, be able to bring innovative thinking and experience in commercial systems and process and be highly computer and software systems literate.

The applicant will be qualified to conduct the business affairs of the organisation:

What you'll be doing

• Acting as the primary point of contact for Enterprise and Business clients, building relationships based on trust and a genuine understanding of their needs
• Spotting upsell and value-add opportunities using your commercial instincts and know how and being able to work with management to develop skillsets and operationally coordinate to capture such opportunities
• Keeping CRM and customer databases accurate and up to date
• Supporting reporting, forecasting, and S&M and ops performance tracking
• Coordinate communication between internal teams and clients, build KPI’s and monitor same with relevance and convert information into meaningful data for management strategies and business performance optimisations
• Provide administrative and customer service support on a personal basis and supervise others in their client service delivery requirements

What you'll bring

• 5+ years in commercial admin, ideally alongside sales and marketing
• 5+ years managing people and running CRM/Microsoft Office systems confidently
• Experience reporting directly to MD/CEO level, and the independence to match
• A track record of building systems and teams from the ground up
• A collaborative, can-do mindset with excellent communication skills

What's in it for you

• A full-time role with genuine variety and challenge
• Supportive leadership and real career development opportunities
• Work within a well established commercial environment
• To function in an inclusive environment – in a culture with people who actually enjoy being part of a team
• Remuneration commensurate with experience

If you want more than another admin job - a role where your contribution is genuinely valued, in a business that’s growing - we’d love to hear from you.

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