Accounts Receivable Specialist

Location Dartmouth, Nova Scotia Reports To Controller Position Summary Ritchie's Flooring is Atlantic Canada's largest flooring supplier, serving residential, commercial, and multi-family customers across the region. The Accounts Receivable (AR) Specialist is responsible for managing incoming funds, maintaining accurate customer accounts, and ensuring timely collection of outstanding receivables. This role plays a critical part in supporting healthy cash flow by monitoring customer payment activity, minimizing bad debt, and supporting the company's credit and collections process.

Key Responsibilities Monitor customer accounts to ensure payments are received according to established payment terms. Follow up on overdue accounts through phone calls, emails, and other collection activities. Process and apply customer payments, including credit cards, cheques, EFTs, and other payment methods.

Oversee the end-to accounts receivable process Analyze billing trends and provide insights to improve billing process Investigate and resolve payment discrepancies, short payments, and account issues. Prepare accounts receivable aging reports and provide updates on outstanding receivables to management. Work closely with sales, project management, and accounting teams to resolve invoicing and payment issues.

Assist with preparing and sending customer invoices when required. Review customer credit applications and assist with credit approval processes. Maintain accurate customer account records and supporting documentation.

Support with account reconciliations. Identify collection risks and recommend actions to reduce bad debt exposure. Ensure compliance with company policies and accounting procedures.

Key Performance Indicators Accounts receivable aging Days Sales Outstanding (DSO) Collection effectiveness Reduction in overdue balances Accuracy of customer account records Bad debt reduction Timeliness of payment processing Qualifications Experience in accounts receivable, collections, bookkeeping, or accounting. Strong understanding of accounting principles and customer account management. Advanced proficiency in Microsoft Excel, including formulas, lookups, filtering, sorting, and reporting.

Experience with accounting and ERP systems; RFMS experience is considered an asset. Excellent communication and customer service skills. Strong attention to detail, organization, and problem-solving abilities.

Ability to manage multiple priorities and work independently in a fast-paced environment.