Account Services Analyst

Are you interested in working in FINANCIAL MARKET?

We are looking for an Account Services Analyst to join our team.

Who are we?

Itaú Europe is a subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcome to bring as much of their true selves to work as they like.

Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.

Our core values are: We don’t have all the answers• We have each other’s back • We treasure diversity • We are driven by results • We put the client first • We make choices and decisions• Ethics are non-negotiable

We are in constant transformation and looking for a self-motivated, proactive, and flexible Account Services Analyst to join our Credit & Account Services team in Lisbon.

What does the Operations area do?

It provides service excellence in operations focusing on client needs. We do this by ensuring best practices of execution on services related to Funds, Cash/Securities Management and Settlements, Payments, Reconciliation, and Control of Credit Operational Business, as well as Account Maintenance documentation.

What would be your key responsibilities?

• Perform client onboarding and account maintenance activities, ensuring accuracy and compliance with internal and regulatory requirements;
• Ensure the integrity, quality, and governance of client data across systems;
• Manage account-related fees and service configurations;
• Perform investigations, root cause analysis, and operational reviews to identify and mitigate operational risks;
• Support regulatory, audit, and compliance-related requests;
• Participate in strategic projects, system enhancements, and testing activities;
• Identify opportunities to streamline processes and strengthen controls;
• Act as a key point of contact for internal stakeholders, business teams, compliance, risk, legal, and technology teams;
• Contribute to process documentation, governance, and continuous improvement initiatives;
• Provide guidance and share knowledge to junior team members.

What are we looking for?

• Availability to work night shift (2pm - 11pm) and/or rotative schedule;
• University degree required;
• Relevant experience in Account Services or Client Data Management;
• Experience with client onboarding, account maintenance and operational controls;
• Knowledge of Excel and PowerPoint;
• Fluent in English;
• Strong attention to details;
• Proactive, self-driven and able to help enhance the system and workflow;
• Able to perform in a high-paced environment within tight time frames;
• Team player with an open-minded approach towards other cultures and ability to work in an international team.

What can you expect?

• Type of contract: 12-month contract, with possibility of renewal;
• Competitive compensation;
• Hybrid work;
• A dynamic, fast-paced, challenging and international working environment;
• Development and growth opportunities to support you in your career.

If you believe you are the right fit for this position, please send us your application!

Please note:

• Only applications through LinkedIn will be considered and due to the high volumes of applications that we receive, we will only contact those candidates that we would like to invite to an interview.