Account Manager / Senior Account Manager

Are you passionate about Instagram, TikTok, and YouTube? Do you live and breathe social media content and strategies? Dream of working with thousands of top influencers and some of the world’s biggest brands?

If yes, we’re a perfect match! At GIFTA, we’re revolutionising influencer marketing with our all-in-one gifting approach. From influencer selection and personalised fulfilment to tracking all content and ROI, we ensure every campaign delivers measurable value.

Our model empowers nano and micro creators to share genuine, unscripted stories about the brands they love, building trust, engagement, and meaningful connections. Join us to reshape the future of influencer marketing. About GIFTA GIFTA is the UK’s leading influencer gifting company, specialising in authentic connections between brands and creators.

Our all-in-one gifting approach manages every aspect of the process: selecting influencers that align with your brand, delivering beautifully personalised products, and tracking content and ROI through our advanced platform. This approach ensures influencers have the freedom to create honest content that resonates with their audiences, fostering trust and transparency. Our model is rooted in authenticity—much like the traditional method of sending products to journalists for reviews, helping brands build credibility through genuine storytelling.

With a proven track record, we’ve worked with over 170 brands, including L’Oréal, Unilever, P&G, Adidas, Kellogg’s, Tesco, and Heinz. We also pioneered the first chilled and frozen product distribution for influencers, enabling food brands to connect with niche audiences in innovative ways. About the role Role Title: Executive Assistant Office Manager Salary Range: £37,000 - £50,000 (DOE and Role) Location: London-based (Shoreditch) 4 Day a week company Monday at home / Tuesday to Thursday in the office No work on FRIDAY!

As the primary bridge between our clients and internal delivery teams, the Account Manager at GIFTA is a relationship-driven strategist. You will take full ownership of the client journey from initial feasibility to long-term growth driving proactive expansion through innovation while ensuring our campaigns consistently deliver high-impact ROI. GIFTA is seeking a strategic and relationship-driven Account Manager to serve as the primary bridge between our clients and our internal delivery teams.

You will own the client relationship from pre-contract through to post-campaign growth, ensuring that every campaign not only meets but exceeds strategic goals while driving long-term brand loyalty. You are responsible for spearheading the Kick-Off call to align on strategic objectives and, most critically, driving proactive account growth. Responsibilities Proactive Account Growth: Spearhead the expansion of your client portfolio by identifying new opportunities through bespoke innovation sessions, Quarterly Business Reviews (QBRs), and discovery calls.

Operational Governance: Orchestrate the end-to-end client onboarding process and lead the Kick-Off (KO) call to align on strategic objectives and influencer criteria. Strategic Communication: Establish long-term client communication frameworks and reporting cadences to keep GIFTA "top of mind". Pre-Sales & Feasibility: Collaborate with Sales and Strategy teams during the pre-contract phase to determine campaign feasibility, delivery insights, and box content strategy.

Leadership & Mentoring: Directly supervise and mentor Account Executives to ensure campaigns meet high standards and stay on track. Reporting & Narrative Building: Synthesise campaign data into high-impact narratives that prove ROI and strategic goal achievement. Strategic Escalation: Manage complex client touchpoints by packaging issues with a clear "Problem + Current Status + Proposed Solution" format for senior leadership.

Benefits 20 days annual leave + bank holidays 4 day work week company (Fridays off) Flexible start and finish times Hybrid working: Work from home on a monday and any extra days you need to work from home just clear with your line manager before. Weekly team socials, wellness activities, and Thursday team lunches Office snacks, breakfasts, and regular industry events Company parties / socials and more exciting perks on the way Two weeks per year working from anywhere in the world Your own desk in our brand-new office Tech setup: Mac computer + anything else you need to succeed