Account Manager - QLD

Job Description

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About the Company

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5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, and AUCyber , a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.

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Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.

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The Role

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We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities. Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.

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What You’ll Do:

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• Manage and grow a portfolio of AUCyber customers, driving revenue through upsell, cross-sell and service expansion
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• Identify and pursue new business opportunities  through referrals, outbound engagement and strategic targeting
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• Build strong relationships with key stakeholders and decision makers  across customer organisations
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• Lead customer meetings, proposals and commercial negotiations  to achieve sales targets
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• Manage contract renewals  with a strong focus on retention and long-term customer success
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• Monitor customer health, engagement and account performance  to identify risks and growth opportunities
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• Act as the primary point of contact  for customer enquiries and service-related matters
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• Collaborate with Pre-Sales, Product and Delivery teams  to deliver strong customer outcomes
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• Maintain accurate pipeline management, forecasting and CRM records
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About You:

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• Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
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• Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
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• Strong commercial acumen with excellent time management and organisational skills
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• Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
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• Excellent communication, presentation and stakeholder management skills
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• Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
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• Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
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• Proactive, organised and results-driven with a strong growth mindset
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Additional Information

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• This role may require occasional travel and overnight stays
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What’s in it for you?

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You’ll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment.

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We believe in celebrating and taking care of our employees. We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!

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If you’re ready to grow your career with AUCyber, click “Apply Now “.

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