Account Manager

Account Manager - Game Provider Responsibilities: Serve as the primary point of contact for a portfolio of game provider clients, managing day-to-day relationships. Conduct regular business reviews to assess performance and align on strategic goals. Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.

Lead the onboarding of new clients, coordinating across technical, compliance, and marketing teams. Monitor client KPIs including game performance, player engagement, and revenue data. Deliver regular performance reports and data-driven recommendations to clients.

Collaborate with internal teams to champion client needs and provide market feedback. Manage contract renewals and negotiate commercial terms in line with business objectives. Resolve client issues promptly, acting as an escalation point for complex queries.

Maintain accurate and up-to-date records in the CRM system. Requirements: 4+ years of account management or client success experience, ideally within iGaming or technology. Proven ability to manage B2B client relationships at a senior level.

Strong commercial acumen with an understanding of revenue drivers in the gaming industry. Excellent communication and presentation skills, with confidence engaging C-suite stakeholders. Highly organised with the ability to manage multiple accounts and priorities simultaneously.

Experience with CRM platforms such as Salesforce or HubSpot. Data-driven mindset with the ability to interpret analytics and reporting tools. Familiarity with game integration processes or RGS platforms is advantageous.

Knowledge of iGaming regulatory frameworks (UK, MGA, etc.) is a plus.