Account Manager

Account Manager

Stratford Upon Avon

£27,500 - £35,000  + bonus

Are you looking for the chance to build a career and grow within a business? We are recruiting for an Account Manager with excellent training and progression opportunities.

Our client, an environmental compliance business, is looking for an Account Manager to become part of their team. Full on the job training will be provided, they are looking for strong work experience within customer service, so if you are keen to learn new skills and currently working within customer service, retail or hospitality and are keen to build a new career then we would be keen to hear from you. As Account Manager you will be responsible for a small portfolio of client accounts, honing your customer service and data/research skills.

Day-to-day, your role will entail:

·       Managing a portfolio of accounts and being the dedicated point of contact

·       Build a strong working relationship with the customer and provide excellent customer service

·       Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments

·       Deepen your understanding of the customer requirements and industries

·       Utilise data analysis skills to articulate complex data problems/processes back to customers in a way that is easy to understand

·       Be proactive in problem solving and identify service development areas, supporting continuous improvement

·       Ensure that all deliverable deadlines are planned and met to a high degree of accuracy

Skills and Experience needed:

·       Customer Service within Retail, Hospitality or Office preferred

·       Excellent written and verbal communication skills

·       A customer-focused approach

·       Ability to quickly take on large quantities of technical information

·       Confident IT skills, particularly Microsoft Excel

· Solution-oriented problem-solving ability

·       Collaborative working style

·       Excellent planning, scheduling and organisation skills

·       Full UK driving licence

The successful candidate can expect a salary of £27,500 to £35,000, depending on the experience you can offer, plus a fantastic benefits package including up to 10% bonus, 25 days holiday plus an additional day for your birthday, enhanced pension and access to optional benefits including private medical, gym membership and wellbeing initiatives.

Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.